WOW!Reviews of wowway.com

Watch out wow sold me a bundle package with 1G internet and youtube tv at a discounted rate for 1 year instead of a 6 month discounted rate through youtube tv, they are telling me now that I have to change my email and sign up with youtube tv with a different email and its up to youtube tv if they will honor the discount, so wow is false advertising.

got a good offer from WOW!-ISP [Dec2022], i moved over to them from AT&T-Fiber, even though i knew WW was co-axial based. while they said i'd get "1G", i immediately noticed slower speeds. initial price was 65$ [w/HBO] and in 14 months i was paying 95$. when i complained about the excessive jackup in only +1 year their answer was to decrease my bill by decreasing my speed to 750M. when i turned them off, they hit me with a ridiculous 90$ disconnect fee. wowway is nothing but a rip off, co-ax vs fiber slower, don't take the bait.

Have been dealing with Wow in Kelowna for years. Find the service great and competent. Last dealt with Saurav and replaced my phone easily.

Easily the worst corporation I have ever had to deal with. Internet went out TWICE in my neighborhood, both times they charged me $65 to fix it, for the entire neighborhood. Called to complain, they admitted they shouldn't have charged me, and then said if I paid them an extra $60 a year, they would stop charging me for service outages (that they admitted they had no right to charge me for anyway). I dopped them for T-Mobile this summer. They owed me a $16.45 refund. They sent me a pre-paid Mastercard, with a note saying that if I activated the card, the bank would 1) sell my #SS number to advertisers and 2) charge me $3.50 for activating it. I called WOW, asked them if a customer could pay a bill by sending them a pre-paid Mastercard, they said no, that was not an acceptable form of payment. I told them it wasnt for me either. They promised to send me a check. It never came. Called them many, many times, they kept saying it was being investigated. Unethical, dishonest, corrupt grifters.

Avoid this company. WOW is trying to charge us for "missing equipment" after we canceled service. We have the FedEx receipt from when we returned their modem in their box, yet they claim their "warehouse" cannot find it. They won't let me talk to anyone in their warehouse. Furthermore, these are at most $50 modems yet they want us to pay over $200. This is as shady a business practice as it gets.

I just got wow installed the installer was very nice and professional and I really enjoy the tv service! THE SALESMAN WHO CALLED SELL ME WOW WAS VERY NICE AT FIRST TOLD ME TO CALL WITH ANY PROBLEMS. I GOT CARGED FOR INSTALLATION THAT WAS SUPPOSE TO BE FREE I CALLED HIM HE SAID HE WOULD TAKE CARE OF IT AND I HEARD NOTHING BACK FROM HIM SINCE HE WONT ANSWER TEXTS OR CALLS I CALL WOW DIRECTLY THEY SAID HE HAS TO TAKE CARE OF IT. NOW WHAT??????

Had Wow for years never late decided to change service provider disconnected on last day of cycle to owe nothing after disconnect. Since then have been fighting over false charges that they claim are a mistake on their part and will take care of it. It never gets taken care of it's been 6 months now and they just put it on my credit report I'm a business owner and this is really bad. All they tell me evertime I call is they are expediting it to billing to correct, but the never do. Call center claims they have no phone number or email to billing they can give to customers to talk to them directly. I honestly don't know what to do. Come to find out I actually have a credit of 52.00 dollars they owe me, but yet was sent to collections!

I cancelled service 3 days into a billing period and I have to pay for the entire month! That policy comes from their “Loyalty Dept!” 🤮 Before that… I had given them every opportunity to keep my business but they would not match Spectrum’s price. Only AFTER I cancelled did they offer to match the price! What a badly run company. Never again!