WP BuffsReviews of wpbuffs.com

Very misleading pricing on what is to be expected with the service you receive. They "play in the gray" area and then will try and nickel and dime you with extra payments for changes that would literally make a few minutes. I understand if I was paying for the bare minimum package, but I was paying for the highest tier package. If you want to get nickel and dimed to death with a variety of "sorry, our package does not cover that", then this would be the service for you. It started off pretty good, but then things go sour in a hurry.

WP Buffs are severely overpriced for what they offer. I was on their "Perform" package, paying several hundred dollars per month for what's advertised as 24/7 Emergency Support, 24/7 Uptime Monitoring, and Unlimited Website Edits. In reality, none of those promises were delivered. They performed weekly updates—allegedly on a staging site—but those updates repeatedly broke my live site. Not only did they fail to respond within the promised 24-hour window (it often took 72 hours or more), but fixes sometimes dragged on for 5–7 days while my site remained down and support stayed unresponsive. Worse, many of the issues they were supposed to prevent were actually caused by them—and I had to fix them myself just to stay operational. During this time, my ecommerce store lost thousands of dollars in revenue. After ending the contract, I brought in an in-house engineer who reviewed their work. Not only had our performance dropped from an A+ to an F, but the engineer determined that our database and site optimization had been deliberately sabotaged. Avoid this company at all costs—working with them is a serious liability. _______________________________________________ In response to WP Buffs reply to my message: Thank you for your response. I stand by every word of my original review. I was a paying customer on your Perform Plan, and the service I received fell dramatically short of what was advertised. Weekly updates frequently broke the live site despite your team claiming they were done safely in a staging environment. Support responses routinely took days—sometimes up to a week—despite your “24/7 Emergency Support” promise. Your reply here is disappointing but unsurprising. Rather than taking responsibility for what went wrong, you’ve chosen to imply my review is dishonest and discredit me based on unrelated reviews. That kind of deflection speaks volumes. The performance degradation and broken database were real, verified independently by our internal engineer after we ended our engagement with your team. We only just recovered from persistent malware that remained long after our contract ended—an issue that should have been prevented or detected if your services were functioning as claimed. No one wants to write a review like this. But if sharing my experience helps even one other business avoid the damage we went through, it’s worth it.

I am extremely dissatisfied with the services provided by this website management company. Unfortunately, they failed to meet even the most basic security standards, putting my website and data at significant risk. Despite repeated discussions and clear expectations, the necessary security measures were either overlooked or improperly implemented. To make matters worse, the company provided false reports regarding the status of my website's security. I was given inaccurate information, which gave me a false sense of security. When I raised concerns about the discrepancies in the reports, I received no meaningful resolution or acknowledgment of the issue. Additionally, the overall communication and customer service were subpar. Responses to emails were delayed, and when I did hear back, the responses were vague and unhelpful. It was frustrating trying to get clear answers or any sense of accountability. Given the critical nature of website security and proper management, I cannot recommend this company. Their lack of professionalism and failure to adhere to basic security practices makes them an unreliable partner. I would strongly advise others to look for a more competent and trustworthy service provider.

False advertising. The company sells a 24/7 edit service and, when edits are requested, they are denied.

WOW, Nightmare Customer Service and Slow I usually don't take the time to write reviews, but this business' customer service has been a nightmare. We were paying a large amount for a premium service from WP Buffs. However, I had an urgent ticket request that I posted within their ticket system, and then after 4 days of not hearing from them, they closed the ticket. I expressed my frustration that this was an urgent ticket, and marked appropriately and that I didn't receive a reply, and when I did they cancelled the ticket and started over. At this point, I received an email I found insulting from the CEO of the company. It was a long rambling email where he said I was probably the type of person to openly email passwords to hackers. The whole experience was surreal. Then after all that, he decided to cancel my account with them with 5 days warning (trust me I was already costing out other services, lol). However, he continued charging me, even though he locked us out of the account and closed all our tickets out. At this point I had to go back and point out how this was fraud, then they finally refunded the rest of the month's payment. Overall, they've been doing updates on our website for about a year now, and they've been slow (3-4 day response time on urgent tickets) and a little low on the technical competence (can't handle anything server related, or do more advanced wordpress edits without repeated feedback and high costs). I'd recommend you looking for a different service provider. ----------------------------------------------------- *Response to the CEO's misleading statements* Well it looks like the drama is continuing. I edited my review to respond to the CEO giving false info below. The email I sent first came from an email that wasn't approved on the account, so the next day I added it into the customer ticket portal. My response above is about the ticket actually raised from the approved email within their customer portal. Furthermore, there was only one ticket raised after they cancelled my original ticket with no response where I highlighted clearly, but not aggressively their shortcomings in customer service. You can see the type of customer service you'll receive from the response of the company to this message. I pointed out a clear issue in their customer service and rather than resolve it or offer a verification process (if he had a security concern) he flew off the handle, wrote an angry email, and cancelled our account without giving us time to look for a new service provider (5 days notice). He's doubling down with that same poor customer service. I did try to post a review under a pseudonym, but at his lambasting me via email, I decided to happily change it to my real name (as you can see on this review). Who wants the crazy coming after you online? Well, here we are. Make the decision for yourself, I'm washing my hands of this company.

Absolutely horrible. Broken site more than once . When confronted they try and blame site owner until confronted with revisions history. They don’t even bother to update plug-ins any more. Should have know man to expect very little from a company who relies so heavily on emoji’s in emails and no showed for the first call.