Reply from WPWorld - WP Hosting & SEOApr 14, 2025
I am frankly shocked to see this review from this client, tells a lot about the kind of person they are. I am sorry that you feel this way, but your review is pure slander and full of inaccuracies.
- We can't hide negative reviews. You can feel free to filter by 1 star reviews only. You will find that you are the only negative review we have received in our business history (I wonder why).
- You have joined a week ago and contacted our engineering team every single day since. We have responded to your every query, answered every question, fixed things for you on your site, got basic data (like your own database credentials) for you upon request, and catered to your every need within minutes or hours, weekends included. Yet our support is deemed "useless" by you.
- Our engineers have migrated multiple sites for you (3 of them) upon request, all done with manual migrations (since you wanted to change domains) and with full cooperation and communication with you, migrated to perfection.
- The suggestion to look at your "wp-config.php" file was a response to you not knowing your WP DB credentials. This is a basic suggestion for you to be able to find these credentials at any point, for any site. How you deem this "rude" I cannot even imagine.
- Imagine you being the only negative review, out of almost 30,000 customers, in years of operation? What do you think, could there be a reason for that?
- Last point, for the service deemed "overpriced" by you. You get the best WordPress hosting on the planet for more-than-adequate prices, with unlimited (!) resources (RAM, CPU, Storage) and included SEO campaigns, and you call that "overpriced"? That's a first for us too.
I am very sorry that you feel this way, we have tried very hard to help you, support you and ensure you are happy with us. Somehow I think we are managing to achieve that very well with all other customers, yet you seem to be rather special. I hope we can make things better for you, however I absolutely do not see how the team could have been more helpful.
If you do require (actual) help or assistance, our support is there for you.