Wren Climate, PBCReviews of wren.co

Reply from Wren Climate, PBCFeb 23, 2022

Hi Pascal, I'm sorry you came away from your experience using Wren feeling upset. Our intention is to present your carbon footprint in the context of other people in your country, as well as a few other benchmarks like the world average and U.S. average (as you mentioned). Beyond that, we try and stay as neutral as possible in the presentation of your carbon footprint. Our perspective on the individual carbon footprint is this: For some who are beginning to wrap their minds around the abstract concept of climate change, starting with their footprint as a reference point can be very useful. However, it is not a perfect tool, and for some who are farther along in their climate journey, focusing on your carbon footprint can be less useful or even unnecessary. If you are interested in reducing your footprint, we recommend focusing on a specific category (diet and transportation are common places to start), and picking a few lifestyle changes to make that address those areas. We offer some free tools to help users stick with new climate habits and even learn more about other areas of systemic change, like pushing for climate policy. If you are interested in taking action and funding climate solutions, we recommend the Wren subscription which funds a mix of carbon offset, policy, and conservation projects. And lastly, if you are confused or frustrated during your onboarding experience, we always have one of our team members on call to answer your questions via live chat :) - Ben

Reply from Wren Climate, PBCOct 22, 2021

Hi Kaiser! I'm sorry you didn't find our carbon calculator useful. While we do account for energy usage (and whether it comes from renewable sources or not), we don't yet have a way to take living on a sailboat into account. The goal of the calculator is to provide an easy and fun estimate of your footprint, without getting too into the weeds. We use data and research from UC Berkeley and World Bank to power our calculator—if you'd like to learn more or share ideas for new calculator questions, please send us a message at [email protected] :)

Reply from Wren Climate, PBCSep 15, 2021

Hi Sergiy! Thanks for leaving us a review. As is customary when receiving a complaint, we requested more information about your experience. We did not hear back, and are unable to verify what email your account is under, and what messages you received. Could you please send an email to [email protected] with the information you provided TrustPilot so we can investigate? In terms of emails, we have a cap in place to ensure no user receives more than a few per week. For new paying members, we send a few welcome messages to get you caught up on the Wren platform and how your money will be spent. We also provide an option at the bottom of each email to unsubscribe or tailor what types of emails you'd like. For example, you can choose to *only* receive project updates as a member, or sign up for new emails related to reducing your footprint :) And on the topic of our status as a Benefit Corporation (rather than a traditional non-profit), I recommend visiting our FAQ, where we talk about this in-depth: https://www.wren.co/faq#business-structure Thanks, Ben