WrenchReviews of wrench.com

They damaged my car . Changed the pricing. Came late and now won't return my calls or emails . The mechanic did something to my car door and now it won't open at all. Don't use this company.

Absolutely the worst. Got a quote to change a battery. They increased it and additional 100 dollars. I canceled and got charged a $150 cancel fee. AVOID THEM AT ALL COSTS!!!

They charged $150 just for diagnostics. The mechanic, David said he would come back to change our battery out the next day. We never saw or heard from him again. He charged my husband an extra $100 to replace our headlights, then we find out he didn’t even do it. He took the headlights that we purchased off of Amazon and apparently kept them for himself because they are not on our car. So he stole our headlights. I would not recommend this service to anyone under any circumstances!

You took money out of my account for the service you didnt perform. I made an appointment you cancelled and said I have to reschdule which I didnt do I cancelled but you still took the money out!

Scheduled an appointment for service a week in advance. Two hours before the scheduled service time I received a text that, "due to unforeseen circumstances, your technician is unable to complete the service." This was very frustrating because now I still don't have a working car. Also, the company makes it very clear that if I was the one to cancel, I would be charged $150 dollars, but then they can cancel willy nilly leaving me out to dry with impunity. After my first call to customer service, the representative gave me a $25 dollar discount for my troubles and was going to find the next earliest appointment and call me back shortly. I never received a call back, and after an hour and a half I called again. After insisting to stay on the line this time and waiting about 10 minutes the representative said the next earliest appointment would be next weekend. I cannot go another week without my car so now I am left scrambling to find a company that will actually perform the work when scheduled. Company was unable to perform service as scheduled and unable to rectify the problem in a reasonable timeframe. Stay away!

Overpriced by 50%, charges you an extra 250$ to come out, including the price!!. I've used his company twice now, not worth it. The second time I had to cancel they say they give you 24 hours I canceled in 2 days. And then they still took money from me for cancelling. The first time I use your company they didn't even fix their problem and I had to take it to another auto mechanic. NOT WORTH IT!! They were charging $800 for a starter that I got for $350. Put in by a certified mechanic

It looks like I'm here to pile on with everyone else. I recently had an appointment with Wrench. David, the mechanic, was very helpful and identified the problem as a frayed belt. He removed the belts and told me to wait for an updated quote and to order the part. He warned that it may be more costly due to the type of vehicle, but that the service would be possible. David was great. Unfortunately, it was all downhill from there. I called Wrench customer service and was told that they do not provide this type of belt replacement service for my car. I understand that it required special attention (something about an engine lift), and I was willing to pay for the service. Instead, they charged me a $150 diagnostic fee, knowing this service wasn't feasible in the first place. Promoting a service that isn't possible for Wrench, while charging me a fee along the way, should be illegal. I had the misfortune of not reading Wrench's reviews before booking the service, and now I know I made a mistake by picking them. Charging an upfront fee for a service that knowingly wouldn't be provided amounts to fraud, which is what I'll be arguing to the Better Business Bureau and my credit card company. Charging honest people $150 and then not working on their cars is a nefarious way to make money. I'm surprised such a good business idea resulted in such a broken business model. Hopefully you read this review prior to using Wrench and use a local mechanic instead. Please, do your research before wasting money on Wrench.

I am here to add to the horror stories of this company. My husband called them to come and fix his truck that would not start. This truck had a history of electrical problems and it was acting up again. We have emergency road assistance for car jumps, ect. The reason why I say that is, the mechanic came to our home and told my husband he needed a new battery. My husband explained to him that it was more than the battery. The guy refused to do anything else to the car and left. The car did not start the next day. Our roadside assistance company came by and tow our truck from in front of the garage so that we could get our other vehicle out. I spent more than 4 hours trying to reach wrench to come back and fix the real problem. They finally answered. Yes, they are rude and condescending. They finally agreed to have the guy come back out. But will charge us another fee if the problem is the car battery. Well guess what, He came back, jumped the battery and left again. I finally was feed up and had the truck towed to a car shop. Where they fixed the car. There was something preventing the gas to get to the engine. I called my credit card company to dispute the charge. This is the kicker. The Wrench company said that we had hired them to come to our home and only do an inspection. An inspection! This says they had no plans to repair my vehicle. They were just going to look at it. This is a scam. My feedback. Don't waste your time or money. They are not mechanics.