WybotpoolReviews of wybotpool.com

Reply from WybotpoolJul 13, 2026

Hi, We are very sorry to hear about your experience, and we sincerely apologize for the frustration this has caused. Receiving a product in the condition you described is certainly not the experience we want for our customers. We are currently investigating your case internally, including why you did not receive a timely response from our support team. Thank you for bringing this to our attention. We appreciate the opportunity to make this right. — The WYBOT Team

Reply from WybotpoolJul 17, 2026

Dear Customer, Thank you for your fantastic 5-star review! We're thrilled to hear that our pool robot is making your pool maintenance much easier. It's our goal to give you more free time to actually enjoy your pool, rather than spending hours cleaning it. We truly appreciate your support and trust in WYBOT. If you ever have any questions about maintenance or usage, please don't hesitate to reach out to us directly. Best regards, WYBOT Customer Support Team

Reply from WybotpoolJul 13, 2026

Hi Frances Booth Moorhead, We’re sorry to hear about your experience and appreciate you bringing this to our attention. WYBOT takes customer support and product quality very seriously. However, after reviewing our records, we were unable to locate a service request matching the information provided in this review. If your unit is experiencing issues, we would genuinely like the opportunity to assist and resolve the problem properly. Please contact our official support team at [email protected] with your order information and product details. We look forward to helping you resolve this matter. Best regards, WYBOT Customer Support Team

Reply from WybotpoolJul 13, 2026

Sehr geehrter Kunde, wir bedauern sehr, dass Sie diese Erfahrung gemacht haben, und danken Ihnen, dass Sie uns darauf aufmerksam gemacht haben. Da wir uns derzeit in der Hauptsaison für die Nutzung von Poolreinigern befinden, ist das Aufkommen an Kundenanfragen sehr hoch, was zu längeren Antwortzeiten führt. Wir entschuldigen uns aufrichtig dafür, dass wir nicht immer rechtzeitig auf Ihre Nachrichten reagieren konnten. Bezüglich Ihres erwähnten Punkts, dass „der Eindruck entsteht, die 30-tägige Rückgabefrist solle überschritten werden, und dadurch der Verdacht aufkommt, dass Rücksendekosten nicht mehr übernommen werden müssen“, können wir Sie beruhigen: Für die Berechnung der 30-tägigen Frist legen wir den Zeitpunkt Ihrer ersten Kontaktaufnahme mit uns per E-Mail zugrunde. Die verlängerten Antwortzeiten während der Hauptsaison haben keinerlei Einfluss auf die Berechnung dieser Frist – daran besteht keinerlei Zweifel. WYBOT legt großen Wert auf Kundenservice und Produktqualität. Sollten Sie weiterhin Fragen haben, senden Sie uns bitte Ihre Bestellinformationen und Produktdetails an unsere offizielle Support-E-Mail-Adresse [email protected], um mit uns Kontakt aufzunehmen. Wir freuen uns darauf, Ihnen bei der Lösung dieses Anliegens behilflich zu sein. Mit freundlichen Grüßen WYBOT Kundenservice-Team

Reply from WybotpoolJul 12, 2026

Hi, We’re sincerely sorry to hear about your experience and apologize for the frustration this has caused. This is certainly not the level of product quality or customer service we strive to provide. We have carefully reviewed your feedback and will immediately conduct an internal investigation into your return, refund process, and previous communications with our support team. We understand your concerns and are committed to resolving this matter properly and providing you with a satisfactory resolution as quickly as possible. Thank you for taking the time to share your experience. Your feedback is extremely valuable to us and helps us improve both our products and our customer service. — The WYBOT Team

Reply from WybotpoolJul 11, 2026

Hi, We're truly sorry to hear about your experience and understand how frustrating this must have been. This is certainly not the level of service we strive to provide. We take warranty claims and customer support very seriously, and we'd like the opportunity to investigate what happened with your case. Unfortunately, we weren't able to identify your order based on this review alone. Could you please contact us at [email protected]. Our team will review your case as a priority and do our best to find a satisfactory solution. Thank you for bringing this to our attention. We appreciate your feedback, as it helps us improve both our products and our customer service. — The WYBOT Team

Reply from WybotpoolJul 11, 2026

Hi, We're truly sorry to read about your experience and sincerely apologize for the frustration you've been through. This is certainly not the level of service we strive to provide. We understand your concerns, especially given the multiple attempts you've made to reach us. Your feedback has been shared with our customer support management team, and we are reviewing your case internally to understand what happened and ensure it receives the attention it deserves. Thank you for bringing this to our attention. We take feedback like yours seriously and are committed to improving both our service and our warranty support. — The WYBOT Team

Reply from WybotpoolJul 11, 2026

Bonjour, Nous sommes désolés d'apprendre que votre robot n'a pas fonctionné comme prévu. D'après votre description, il semble que les différents modes de nettoyage ainsi que le fonctionnement général de l'appareil ne se déroulent pas correctement. Nous vous présentons nos sincères excuses pour les désagréments rencontrés. Nous vous invitons à contacter notre service après-vente européen à [email protected], en indiquant votre numéro de commande ainsi qu'une brève description du problème. Notre équipe examinera votre dossier avec attention et fera le nécessaire pour vous proposer une solution adaptée dans les meilleurs délais. Merci d'avoir pris le temps de partager votre expérience. Nous vous remercions de nous donner l'occasion de résoudre cette situation. — L'équipe WYBOT