Wydr StudiosReviews of wydrstudios.com

Reply from Wydr StudiosAug 10, 2025

Hi there, Thank you for sharing your feedback with us. We’re glad to hear that the width and fit worked well for you, but we’re sorry to learn that the comfort and overall feel of the shoes didn’t fully meet your expectations. We take great pride in the quality and craftsmanship of our shoes, so if there’s anything that seems off, we’d really appreciate the chance to look into it further. Please feel free to send us pictures and details at [email protected] so our team can review and address any concerns. Your feedback helps us continue to improve, and we’d love the opportunity to make this right.

Reply from Wydr StudiosAug 12, 2025

Hi Michelle, We’re very sorry for the frustration you’ve experienced with your exchange, and we completely understand how the process could have seemed confusing. To clarify, we do occasionally replace customer names on return labels with a forwarding address for privacy and identity protection. This ensures your personal information is not visible on packages in transit. While this is intentional, we realize we didn’t explain this clearly, and we apologize for any concern it caused. It’s also clear there were delays and miscommunications in getting your correct return label to you, and that’s not the smooth experience we aim to provide. We’d like to resolve this for you right away — please reach out to us at [email protected] if you have any further questions or concerns with your order. We truly appreciate your feedback, as it helps us improve both our communication and our processes.

Reply from Wydr StudiosAug 10, 2025

Hi Michelle, Thank you for taking the time to share your experience — we’re truly sorry for the frustration and inconvenience this has caused. We’re glad to hear that the second pair of boots fit well and met your expectations in terms of quality. That said, we completely understand how disappointing it must be to have such a difficult time processing your return for the first pair — especially after multiple attempts to reach us. After checking with our team, it seems that the day you tried to email us, our server was down for a few hours, which we were able to fix within 12 hours. We never want our customers to feel ignored or unsupported, and we sincerely apologize for the delay and the confusion around your return request. Please feel free to reach out to us directly at [email protected] to complete the process if you haven't done so already! Our team is standing by and will prioritize getting your return label and refund processed as soon as possible. Your feedback is incredibly helpful, and we’re committed to improving our return experience moving forward. Thank you again for your patience, and we hope to have the chance to make this right.

Reply from Wydr StudiosAug 10, 2025

Hi! We’re so glad we could turn things around for you! Making sure you have the right size and fit is so important to us, especially when shipping internationally. We hope your new pair is perfect, and thank you for trusting us with your order.

Reply from Wydr StudiosJul 21, 2025

Hi Betty, We’re truly sorry to hear about your experience and want to thank you for taking the time to share this feedback. We understand your frustration with the delivery delays and the return process — and we never want any of our customers to feel ignored or misled. We always aim to be transparent and supportive, especially when something doesn’t go as planned. Our records show that we sent you an email on July 16th with a full explanation and a request to confirm your return address so that we could issue your return label promptly. As of now, we haven’t received a response, but we’d love to resolve this for you as quickly as possible. Please check your inbox (and possibly spam/junk folders), or feel free to reach out to us directly at [email protected] so we can move forward with your return and make this right. Thank you again for your patience. We’re here to help!

Reply from Wydr StudiosJul 16, 2025

Thank you for taking the time to share your feedback. We're so sorry to hear about your experience with the Kelly block heel sandal — this certainly doesn't reflect the level of quality we aim to deliver. To clarify, we do use genuine, high-quality leather for all our shoes, including the Kelly style. The silver finish is a metallic film that is bonded to the leather — a standard process for achieving that kind of shine and color. It’s designed to be durable and standard wear shouldn't lead to peeling. Please feel free to send images of the shoes to our team at [email protected] – our team would be happy to take a closer look! We're really glad to hear the fit and comfort worked out well, and thank you for sharing your sizing tip!

Reply from Wydr StudiosJul 14, 2025

Hi Xanthe, Thank you so much for your review and for sharing your experience. We’re sorry to hear that the width didn’t meet your expectations — we know how important comfort and fit are. All of our shoes are made true to a 2E (WW) width standard, which works well for many, but we completely understand that fit can vary by individual. We're actively working toward offering more width options in the future to better serve our customers. In the meantime, we encourage anyone with specific fit needs to reach out to us with their measurements. Our team is always happy to recommend styles that may work better based on individual sizing. Please don’t hesitate to contact us at [email protected] — we’d love to help!