Wydr StudiosReviews of wydrstudios.com

Reply from Wydr StudiosNov 6, 2024

Hi Anne-Marie, our footwear is crafted exclusively for WW/2E feet at the moment. As a new boutique brand, we hope to expand our offerings as we grow to offer additional width sizes (i.e., W/1E, WWWW/4E) as we grow. In the meantime, we do have the capability to craft custom sizes for our existing styles, if that's ever of interest. If so, please contact our Customer Support Team at [email protected] to learn more. We hope you'll give us another chance as our offerings grow.

Reply from Wydr StudiosNov 6, 2024

Thanks for sharing your experience, Patricia! We're so glad to hear you're loving your new Wydr footwear.

Reply from Wydr StudiosOct 15, 2024

Hi Amy, Thank you for sharing your experience with us. We’re so glad to hear you are satisfied with our shoes, and we apologize for the sizing issues you encountered. As a new boutique brand, we are committed to delivering the best possible fit, and we understand how important this is for our customers. Due to variations in shoe lasts (molds), some of our styles, such as the Faith Step-In Gore Booties and Astor Mary Janes, may fit differently, which can sometimes lead to uneven sizing. Your feedback is invaluable in helping us improve our products and processes. We truly appreciate your patience regarding the return label and refund process, and we want to make things right for you. Our Customer Support team at [email protected] is here to assist in any possible way! Thank you for supporting us as we grow. We’re here to ensure your experience improves moving forward.

Reply from Wydr StudiosOct 18, 2024

Hi Amber, Thank you for sharing your feedback, and we understand your frustration. It seems there was an issue with our email system, and the responses we sent didn’t deliver successfully as intended. We were able to send you the return label on October 12, but we recognize this should have happened sooner. We’re committed to improving our processes and ensuring this doesn’t happen again. Your experience is important to us, and we're here to assist with your exchange or return. Please reach out directly if you need further assistance, and thank you for your patience.

Reply from Wydr StudiosOct 18, 2024

Hi Damola, Thank you for your feedback, and we're sorry to hear that the shipping company failed to deliver your package. We understand how frustrating this can be. Our team has already reached out via email to offer a solution, whether you'd like a brand-new package sent or a refund, we're happy to make things right for you. Please let us know how you’d like to proceed, and we’ll take care of it as quickly as possible. We truly appreciate your patience and understanding.

Reply from Wydr StudiosOct 10, 2024

Hi Rochelle, Thank you for sharing your feedback with us. We're truly sorry to hear about the frustration you've experienced. We want you to know that we take your concerns seriously. We understand there was some confusion regarding your order. You originally received the Duchess Boots in size 6WW and the Jackie Boots in size 9WW as per the order details. We appreciate your request for the Duchess in size 9WW, and while we were preparing that for you, there was unfortunately a delay due to some of our team being out of the office during a national holiday. We apologize for the delay in sending the return label and understand how this affected your experience. Additionally, we'd like to clarify that you were in contact with our customer support team throughout this process, not a bot. As a small boutique brand, we’re continuously working to improve, and we sincerely appreciate your patience. We hope that you might give Wydr another try in the future. Thank you again for your feedback, Wydr Studios Team

Reply from Wydr StudiosOct 10, 2024

Hi Ms. Baugh, Thank you so much for your continued support and for sharing your honest feedback! We’re glad to hear you find our shoes well-made. We understand your concern regarding the fit differences between the patent leather pair and your previous purchase of a non-patent finish on the leather. Since some of our shoe styles are crafted using different lasts (shoe molds), there can be slight variances in fit, even within the same size. A patent finish on the leather, in particular, tends to feel a bit snugger compared to other materials due to its less flexible nature. We recommend a break-in period or stretching, as you mentioned, which can often help with the comfort over time. We’re grateful for your loyalty as a returning customer, and we appreciate your feedback. Please feel free to reach out if you have any further questions, and we hope your new pair becomes just as comfortable as your others. - The Wydr Studios Team