Great
Based on 300 reviews
X1Mats4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Step into a new era of innovation and luxury with X1Mats, the premier manufacturer of custom-made leather floor mats formerly known as F1Mats. Our legacy of excellence continues as we embark on a new chapter under the X1Mats banner, where innovation and luxury converge to redefine the driving experience We know that customers welcome our attention to detail from the elevated sides to the extra durable heel support. From the start, we put the needs of our customers first, whether you’re a certified car fanatic or someone who simply appreciates finer things. Protect and treat your car interior with X1Mat's impeccable luxury style, and durable and comfortable automotive premium leather floor mats.
X1Mats (x1mats.com) has 300 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
300 approved reviews, newest moderated first
Jarrod R.
Scammers!! Been waiting over a year for my mats. Will not refund my money after a dozen conversations because the DO NOT HAVE THE MOLD FOR MY CAR, even though they said they did when I bought them. Order 47558
Reply from X1MatsNov 4, 2022
Hello Jarrod What's your order number? kindly get in touch with us on FB or IG and send us an email [email protected] Regards, F1mats Family
Chad H.
After my order was placed I received my mats well packaged and within roughly 14 days. Being that my car (Dodge Charger) is strictly used as a show car. I am very meticulous about its presentation at shows and was hesitant at these at first.I cannot tell you the response that I get at shows with these installed.Great fitment, easy to clean and simple to install I would highly recommend these mats to anyone who wants to take your ride to the next level customer service at the drop of a hat
Reply from X1MatsOct 26, 2022
Thanks Chad We are delighted to know you are fully satisfied with the delivery time, design, fitment and the quality. We do promise our customers with perfection, and perfection is what we do. Our customer service are always happy to help! Enjoy your shows, and your new driving experience with F1mats. Drive with Pride & Drive Safe F1mats Family
Josue Alexander S.
Order placed on September 11th. Product received November 8th.
Reply from X1MatsOct 19, 2022
Hello Josue We are very sorry that you are having such experience with us. As much as we try to keep our customers happy, sometimes thing goes beyond our control. We do hear for you loud and clear when it comes to proactive communication, you are right, it is our job to keep customers informed and not them chasing us for updates. Point taken and corrective actions will be in place. As for the delivery of your order, we will ensure that we send it to you ASAP and we do hope that once you receive them they will be worth the time you had waited so far to change your opinion and experience with us. Thanks F1mats Family
Rick
Awesome product - really makes a dramatic difference in car's appearance. Customer service was very communicative during ordering process and mats arrived quickly. Highly recommend.
Reply from X1MatsOct 7, 2022
Hey Rick Thanks a lot for your feedback, we really appreciate it and we are delighted to know you are fully satisfied. For sure your luxurious GV80 looks more luxurious with the mats of your own choice. Thank you for recommending us and it was our pleasure communicating with you throughout your purchase journey. Drive with Pride & Drive Safe F1mats Family
John G.
First of all, they make an excellent product that I have yet to see the equal. The workmanship is rendered precisely with strict attention to detail. Super impressed as soon as I opened the box. The fit is perfect as well. Arrived really very quickly as well. Impressed there again. But the most important thing to mention is the fabulous customer service. I impulsively chose a color that just didn't work in my vehicle once I had them installed. Totally my fault. I sent them pics and when I expressed my disappointment with my decision, their rep immediately stepped in and offered me a discount and suggested a perfect choice in design and color scheme. Happily spent money with them again because I know I can sell the first ones easily. They are truly stunning. Takes the vehicle interior way over the top in one step.
Reply from X1MatsOct 4, 2022
Hey John Thank you for your feedback it is really appreciated. We are delighted knowing that you liked the interior, workmanship, quality and what we stand for Perfection in details. We all make mistakes, what counts is how we deal with them. We believe Customer Service can always make a customer happy, after-all customer service is not just a department it is an attitude. We will be looking forward to hearing from you on the new set of mats for your Vanderhall. Until then, Drive Safe F1mats Family
Ionut D.
Excellent customer service Excellent product amazing I strongly recommend them they are the best fast shipping representative called me after I made the order and ask me how I want the mats to be done I received my mats exactly how I worded them .. great job Paul thanks ..
Reply from X1MatsOct 4, 2022
Hey Ionut Your feedback is really appreciated, we are delighted knowing that you received what you ordered and paid for. We at f1mats strongly believe that "A satisfied customer is the best business strategy of all." – Michael LeBoeuf Enjoy your Slingshot interior. Drive with pride & Drive safe F1mats Family
Greg C.
F1 Mats are the absolute best in my opinion. These are the mats I chose to buy after months of research and back and fourths with similar options. Trust me, I did tons of filtering. There are some other good competitors out there but the customer service and product is top notch here which is really hard to find these days. I admit that I am a very picky person which I know can be annoying at times but these guys didn't care and went above and beyond to answer any question I had to the best of their ability. Other companies just gave up on me with my questions. I have been using these mats for almost a year now and love them even more than when I put them in. Just a little clean up hear and there and they look great everyday on my daily car. These will now be the first addition of very few that I do to any new cars I purchase. They look great in my Porsche Cayenne and is a great way to protect my investment! I am a real customer and am happy to answer any questions personally. This company has done a great job answering mine.
Reply from X1MatsSep 20, 2022
Hey Greg Thank you for your feedback and trust in our product and company. Thank you for being the picky person, this what makes us always do better in seeking for perfection. Customer service is not a department, it is an attitude, and keeping our customers at the center of everything we do is a mission. It is our pleasure having you our customer, and we look forward to hearing again from you. Until then, enjoy your new Porsche Cayenne interior. Drive with Pride & Drive Safe F1mats Family
Steffa
This company rocks. Specifically Ray, who had stayed in touch with me, and reassured me throughout the entire process. So when I ordered my mats several months ago, there was an issue between Customs and USPS. Basically they were both pointing the finger at each other, when in reality, Customs agents most likely damaged my items, and lied about it, claiming they were never received. Well this had me worried, but ever F1 stands behind their products, and I was shipped out a replacement which was received within a week. Oh I am so happy I ordered from this company, these mats were so worth the wait. And they are absolutely worth every penny I paid for them! They are beautiful, and I cannot wait to install them in my Slingshot. They were made in Dubai, and I am so so so happy I chose to wait for my replacement mats. Thanks Ray. I will definitely be ordering from you again.
Reply from X1MatsSep 20, 2022
Hey Steffany Thank you for your feedback and we are delighted knowing that you are satisfied with the mats you received & agree that they are worth the money you paid for. We are sorry that you had to go through this bad shipping incident, sometimes things go beyond our control, but keeping our customers happy and at the center of everything we do daily is part of our DNA. Thank you for your patience throughout this experience, regards from Ray, he will be missing his chats with you.. Enjoy the new interior of your slingshot and let every journey of yours count. Drive with Pride & Drive Safe F1mats Family
