Reply from X1MatsJan 19, 2026
Hello Hayden,
We’d like to address your review with clarity and facts, as several points need correction.
Yes, X1Mats was formerly known as F1Mats. This was a deliberate rebrand that took place as we expanded our product line beyond floor mats, adding premium interior accessories such as seat covers and additional customization options. The rebrand reflects growth, not instability. We’ve been in continuous operation since April 2019, serving customers worldwide for nearly 7 years.
Regarding communication, our records show that we have remained actively in contact with you throughout this process. While there can occasionally be a 1–2 business day delay due to volume or time zones, we do not ignore customers or avoid follow-ups.
On the color issue:
1. The color you originally selected became temporarily out of stock, and this was communicated to you.
2. We discussed alternatives while waiting for restock.
3. Unfortunately, a factory-side fulfillment error resulted in the wrong color being shipped, something that was not intended for your order.
Once you informed us, we took responsibility immediately and confirmed that a replacement in your preferred color would be produced, and as soon as you approve the custom design, we will share with you soon. That replacement is being custom-manufactured specifically for your vehicle, which will also resolve the fitment concerns you mentioned.
This is not a case of “zero accountability.” A mistake occurred, it was acknowledged, and a corrective solution was put into motion. That is accountability.
Delays related to custom manufacturing, international logistics, or government regulations are not excuses, they are realities of producing premium, made-to-order products rather than mass-produced items. What matters is how a company responds when something goes wrong, and in this case, we responded with transparency and action.
We remain available to you and fully intend to complete the replacement as discussed.
- The X1Mats Team
