Xchange TicketsReviews of xchangetickets.com

Events & Venues
3200 Kirkwood Highway, Wilmington, Delaware

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4.5

Excellent

Based on 332 reviews

Xchange Tickets4.5

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About Xchange Tickets

Xchange Tickets is an Online Ticket Exchange Marketplace that allows buyers to purchase tickets from vetted and approved sellers. We are specialized in Sporting & Entertainment Event Tickets including popular Concerts, Theatres & Festivals. Fans can trust us for the best available seats at the venue. We take pride in helping people witness thrilling sporting action and entertainment live worldwide. Your satisfaction is guaranteed with ease of use and friendly customer service.

Xchange Tickets (xchangetickets.com) has 332 customer reviews on Folks Told, with an average rating of 4.5 out of 5.

Also known as: xchangetickets.com
Website: xchangetickets.com
Category: Events & Venues
Location: Wilmington, Delaware
Listed on Folks Told: 2026

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About Xchange Tickets

Xchange Tickets (xchangetickets.com) has 332 customer reviews on Folks Told, with an average rating of 4.5 out of 5.

Also known as: xchangetickets.com
Website: xchangetickets.com
Category: Events & Venues
Location: Wilmington, Delaware
Listed on Folks Told: 2026

Selin Saygın K.

Jan 3, 2025

No tickets no refund it’s all fake (refunded afterwards)

We got 2 tickets for London NYE fireworks. We got order details from xchange but when tried to accept the tickets on ticket master it said not available. The whole day i tried to contact live customer services and they said tickets are guaranteed and refund will be done if any error comes up. And when we got to the event the police didnt let us in because we had only reservations and didnt have the actual tickets. We came all the way from turkey with my husband as a new year celebration and tried to have some fun but instead all we had disappointment. When we contacted customer services they said they will pay us back but guess what next morning ı got an email saying that we got the tickets and that’s why we cannot get refunded. WHat?? What tickets?? This is unbelievable Edit: Despite the reply I got from exchange, I didnt get any confirmation mail and I informed them about thr issue but no return or no refund… Edit 2: After tons of emails, I finally got my refund mail on 18th january and got paid the next day. Thank you. This shouldn’t have been that painful but anyway we got our refund..

Reply from Xchange TicketsJan 11, 2025

Dear Sir/Madam, We sincerely apologize for the significant inconvenience you experienced at The Mayor of London’s Fireworks show due to the online e-ticket links provided by the third-party seller not working, which resulted in your entry being denied. Unfortunately, approximately 9% of orders involving online e-ticket links were denied entry, as those e-tickets were deemed fake despite having valid barcode tickets indirectly supplied by Ticketmaster. Stewards at some entry points specifically targeted tickets not purchased directly from Ticketmaster, insisting tickets be on the Ticketmaster app or account. However, the majority of our customers did gain access to the event with these e-ticket links. We have already issued a full refund to you, which should arrive back on your card within 10 working days of our email of refund confirmation. Please contact us at [email protected] if you have not received the refund confirmation email from us with your order reference in the email subject. Once again, sincere apologies. We deeply regret the trouble this has caused. Many thanks, Sales Team