Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About xCloud
xCloud is an all-in-one server management and control panel that was created to make it easy to set up, deploy, and manage WordPress websites. With xCloud servers, you can easily improve the performance and security of your website. There is no hidden charge in xCloud, since xCloud offers a transparent hosting solution. Whether you're a personal user with 1GB of RAM or a high-performance user with 32GB of RAM, xCloud's managed servers can meet all of your needs. Our user-friendly approach makes server management simple, allowing you to focus on your website rather than the complexity of hosting. xCloud streamlines the difficult steps required to set up and host WordPress sites with only a few clicks from the dashboard. From server configuration to WordPress installation, SSL certificate setup, server monitoring, plugin updates, and more, we've got you covered with advanced capabilities that no one else offers.With all of the hosting options available on the market, it was never easy to maintain multiple websites simultaneously. But not anymore. xCloud makes it simple to manage many sites. You may monitor and control them all from a single server while improving performance.xCloud is dedicated to simplifying WordPress hosting and management by providing a flexible solution that improves efficiency. By handling infrastructure, we allow developers and agencies to focus on creating amazing websites.
xCloud (xcloud.host) has 396 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
This was my first experience of using the XCloud support team, and they were terrific. Doris was the support team member that worked with me. She really good in her response time, provided me with plenty of instructions on how to sort my problem out, and was very patient with me. All in all, it was a positive experience and outcome. Thanks again.
Reply from xCloudSep 10, 2026
Thank you so much for sharing your first experience with our support team! We’re delighted to hear that Doris was able to help you with clear instructions, quick responses, and plenty of patience throughout the process.
We’ll be sure to share your kind words with Doris. We really appreciate your trust in xCloud and are happy to hear everything ended with a positive outcome!
PO
Patrick O.
Billed retroactively for their own error, after it was closed as resolved
I've been an xCloud customer for over two years, on a 7-server LTD, and for most of that time I've been genuinely satisfied. The product is good and I've recommended it. I'm posting because the last six months of support and billing have fallen well below that standard, and I've run out of private channels to say so.
The billing issue, in short. In February, xCloud's Hetzner integration failed during a deployment, and their support team redeployed our server on their side. It came up outside our LTD, and I couldn't convert it myself because every attempt returned "No billing record found for this server." Ticket #9077 covers what followed: 56 days of follow-ups, a ticket closed once for inactivity while unresolved, and finally, on April 22, written confirmation that "the server has now been successfully converted with the LTD balance applied." Resolved, I thought.
On August 11 I received an email saying missing invoices for that same server had been "corrected." I replied within hours, pointed to the ticket history, and asked for a review before any charges. I was told it would be reviewed. Nine days later, with no response, my card was charged six times in one night: backfill invoices for February, March, May, June, July, and August. Those are the months the server sat outside our LTD because of the failed deployment on xCloud's side, and the months their own ticket closure says were settled.
The amount is small, $18. The principle isn't. Being retroactively billed for a provider's own error, after the ticket about that error was closed as resolved, and after being told the charges were under review, is not acceptable from any host.
And it isn't isolated. We have a staging ticket open since September 2025, with fixes announced that our verification showed were never deployed. Another of our servers has had its database killed and left offline repeatedly, including one 38-hour outage that no monitoring caught. We moved four sites off that server at xCloud's recommendation. It still goes down and still needs manual reboots, and the current position is that this is our problem, even though the server ran without incident before the new dashboard release.
What I'm asking for is simple: refund the six charges, confirm the LTD allocation in writing so this doesn't resurface a third time, and look honestly at how long-running tickets are being handled. I'd much rather be posting about why I've stayed two years.
Reply from xCloudAug 23, 2026
Hi Patrick,
You are right to be frustrated. We confirmed that the six $3 backfill invoices for `baseworks-agents` were generated incorrectly. The server is covered by your Seven Server LTD package, and these charges should never have been created.
You disputed the invoices before payment and were told the matter was under review. Despite that, your card was charged while the review remained unresolved. You should not have had to repeatedly follow up, and we should not have processed those charges in the meantime.
The full $18 refund has now been issued to your original payment method. We traced the issue to a billing-recovery defect that resumed monthly invoice generation after the server was converted to LTD. A tested software fix is currently under review, and the incorrect billing records are being addressed to prevent further monthly or backfill charges for this server.
We also take the wider support delays and reliability concerns raised in your review seriously. The refund alone does not fully address your experience, so we will continue reviewing your existing support history without asking you to repeat everything again.
We are sincerely sorry, Patrick. You had every right to expect our written confirmation of the LTD conversion to be honored.
xCloud Team
SK
Sheryl Kennedy C.
Trust xCloud support with migration of complex sites.
Support is very responsive & saved us time and expenses. I like having the option of help from a real person who understands the context of your team and your projects. Dashboard just works. I trust xCloud support with migration of complex sites.
Reply from xCloudSep 10, 2026
Thank you so much for the thoughtful review! We’re glad to hear that our support team has been able to save you time and expenses while giving you the confidence to tackle more complex migrations.
We really value your kind words about having access to a real person who understands your projects and context. It’s great to hear that both the dashboard and our support have earned your trust. Thank you for choosing xCloud!
HE
Helal
Fast and helpful support
I had an issue installing the SSL certificate for my Node.js application. The support team responded promptly, identified a bug affecting proxied Node.js apps, and successfully installed the SSL certificate for me.
I really appreciate the quick response, clear communication, and effective resolution. Great support experience—thank you!
Reply from xCloudSep 10, 2026
Thank you so much for the fantastic feedback! We’re glad our team was able to quickly identify the issue affecting your Node.js application and get the SSL certificate installed successfully.
We really appreciate your kind words about our response time and communication. It’s great to know you had a smooth support experience with xCloud!
AR
arod
I had never used Xcloud prior to…
I had never used Xcloud prior to migrating sites and setting up Ai agents but even though it was a new UI to me it was very easy to figure my way around the settings and configurations. Ease of use was impressive!
IN
Icyerz N.
Replies were fast
Replies were fast, professional and to the point. Appreciate the help in resolving our issues.
DN
Damián D.
Adding Cloudflare WAF exceptions
I had a problem with Cloudflare Enterprise WAF exceptions, everything was fixed ASAP with immediate responses.
MM
Manuel M.
Muy recomendado
Gestiono un par de páginas Wordpress y quería un panel de gestión especialista en Wordpress. Encontré miles de cosas pero, quería usar mis servidores y aquí apareció xCloud. Se monta en tu server y se controla desde el panel de control. Tienen un soporte excepcional, y se encargan de migrar tus webs sin coste. Sinceramente, por el precio que tienen, te da tranquilidad saber que tienen todo controlado.
