Xenia GiftsReviews of xeniagifts.com

Reply from Xenia GiftsDec 26, 2019

Hi Jeffory, I'm really sorry I didn't explain in more detail why we were forced to cancel your orders! Please allow me to explain further. We were unable to complete your orders because the seller who owned several of the gift cards you tried to purchase did not respond within the required time frame. Thus, we had no choice but to cancel your orders since we didn't have the gift cards necessary to complete them. This is highly uncommon, but happens more often during the holiday season when people are on vacation. We issued you a full refund immediately, which your bank has confirmed were received. We're sorry that you experienced this. I've also personally emailed you regarding this situation, so please feel free to contact me at anytime if you have any further questions or concerns! Sincerely, Emily