Average
Based on 143 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Xgamingserver is listed under Gaming.
Xgamingserver (xgamingserver.com) has 143 customer reviews on Folks Told, with an average rating of 3.1 out of 5.
143 approved reviews, newest moderated first
Vuk
Lack of communication from their customer support team and barely help you with issues you may have. Yea, people do have lives but when you put on a website “fast response” you shouldn’t be waiting 2-3 days for a reply.
Frank P.
Was very fast and knew exactly what to help me with.
Customer
You literally scammed me. I never got a server that I paid for, no account was ever made, only my card was charged.
Reply from XgamingserverMar 16, 2024
Hello, We apologize for that having an automated server set up process things can malfunction, Please reach us through discord or open a ticket so that we can provide you with a server and add you a free month of usage.
Charles M.
Extremely simple fast and easy. Shi man instantly responded in 5+ min from making a ticket in discord he instantly fixed the problem I was having 10/10 Amazing
KarmaDrak L.
Rented a Myth of Empires Server only to find that there is no way to change settings for the server besides the basic server name and a couple of other options. Upon support request they seemed to not even understand what I was talking about and took over 8h for the 1st answer to a ticket (both on site and discord). Also lost my money as they have no logic refund policy according to their legal docs on site. Stay away if you expect something done with expertise.
Von D.
I bought a server for palworld and it crashed after a game update, I contacted them through a discord ticket and they were quick and helpful to solve the issue.
Jacob Q.
Shubham was great in helping!!! 10/10 recommend his services, very patient and understanding and willing to walk you through the issue like a 5 year old with no knowledge lol
Sheldon T.
They don't support their customers. If there's an issue they either ignore you, or give a refund instead of trying to fix the issue. The support staff are rude when they do reply, but they ask what the issue is, then close the ticket when you send them the issue without helping. Very unprofessional.
Reply from XgamingserverFeb 5, 2024
You've proven to be one of the most challenging customers we've encountered since the inception of our hosting services. Despite our commitment to addressing your concerns promptly, you submitted a ticket and, within an hour, inundated us with seven more. Despite our communication that responses could take up to 24 hours, you expressed impatience. We made efforts to assist you in resolving the issue with your server's high ping by relocating it to a closer location. However, instead of acknowledging our support, you resorted to disrespectful language and threats. You went so far as to warn of mobilizing your server community to flood our Trustpilot page with one-star reviews if we didn't meet your demands swiftly. Despite the challenges in our support department, we managed to respond promptly, even though you failed to appreciate the speed of our assistance. As a gesture of goodwill, we even compensated you with a complimentary renewed billing cycle. However, your gratitude was conspicuously absent. Subsequently, you initiated another round of ticket spam, this time related to issues with mods. When we clarified that the problem originated from your end due to mod installations, you remained unconvinced and insisted on a refund, which we ultimately granted. Regrettably, following this tumultuous experience, you and your community opted to flood our Trustpilot page with unfavorable reviews. Such tactics are disheartening and reflect poorly on your approach to resolving issues.
