Bad
Based on 22 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
xikar.com is listed under Smoking & Tobacco.
xikar.com (xikar.com) has 22 customer reviews on Folks Told, with an average rating of 1.4 out of 5.
22 approved reviews, newest moderated first
Frank M.
Cutters are great. Lighter are beautiful and well finished. My lighters have failed over and over with multiple replacements. The warranty responds then sends you a defective lighters until you give up. Assume somewhere in the past, the company found a low-cost supplier with no quality control in the reliability testing. Found more reliable lighters for $8.00 at a smoke shop.
Jimmy R.
Xikar keeps ignoring my warranty request. It's been 4 months now and no reply.
Bill E.
I had two table top Xikar lighters. One purchased in 2017 and the other in 2019. Both were having issues and I sort of lived with it for a few years. I sent both back for warranty repair and they simply replaced both lighters for free. The whole process was first class and I'm as happy as a clam.
Michael A.
I have the exact same problems as described in the prior reviews. Lighter ignition doesn't work anymore and Xikar ist ghosting me.
David R.
Stay away from Xicar lighters! They’re expensive and they don’t last. Worse yet the lifetime warranty is a joke. They have no customer service and no intention of honoring the warranty. The reviews calling them a scam are all true.
Wes
This company’s customer service and warranty policy is a joke sent my lighter out for a warranty repair paid for shipping and handling 22$ no big deal then get a call from them I need to pay a additional 25$ for them to complete the service on there broken lighter this all in January it’s now April 25th I just finally got my lighter back due to what they called “shipping” issues which was a croc and now I went to pick it up at the post office 63$ in duties I have to pay thats more then the lighter is worth !!!!! Do not buy these products do not waste your money ! Wish I never ever paid money towards this company’s profits what a joke !!!!
DUANE R.
My lifetimeXIKAR warranty lighter has spent more time going back and forth for warranty than I've used the stupid thing. I'll never pay a wooden nickel for one of those lighters. The electronic ignition modules go bad, and the sad part is they don't care. If they did they wouldn't have the problem. Don't waste yourt time or money on these pieces of junk.
William P.
Attempted to buy a lighter from them in a certain material, order went through, was charged, received order confirmation. Few days later I received a confirmation of shipment, but no tracking information. Confirmation mentioned I would receive it at some point but should expect delivery between the end of September or early October. Few days after expected delivery I reach out to them asking if there's tracking info, received response saying that the lighter I ordered was out of stock but they would be willing to send another lighter in a different color, which I accepted. Once again shipment notice would come at some point, but never did. I reached out again and asked them at this point to just refund my purchase, which they said they would do. A week later, I haven't received my refund. I reached out again and let them know I would just dispute the charge to get my money back. Received a response saying something along the lines of "that's weird, if you haven't disputed the charge yet, I will have our accounting department refund you immediately." Yeah, okay. Bank took care of my refund before they even responded.
