Excellent
Based on 567 reviews
xmartial.com4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
XMARTIAL builds gear for combat athletes, by combat athletes. As longtime practitioners of BJJ, Muay Thai, and MMA, we’ve turned the mats into our laboratory, and our product into high-quality, stylish gear that everyone can wear with pride – without breaking the bank.
xmartial.com (xmartial.com) has 567 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
Showing 23 reviews with 1 star · Clear filters
Konstantin M.
Poor-quality stuff made in China, so the delivery takes ages. And false statements on the site regarding the return policy. You should not trust them. And btw, lots of spam in your mailbox after the order.
Evan G.
The products I've purchased in the past were good, but the customer service is horrible on my last order they made errors I was asking for a compensation, they offered me 30% then 40 off a rash guard....... Asked to talk to a manger in customer service, never heard back
Thomas K.
This is not the first time I've dealt with Xmartial. Their product is ok, but the customer service is at the bottom of the barrel. Arrogant, ignorant, and everything in between. My daughter purchased a pair of shorts for me for xmass. The shorts arrived a week after Christmas, despite being ordered 10 days prior and assurances that the delivery would be on time. The shorts were clearly worn by someone else andretuned as they simply smell like ASS. Disgusting!!! I contacted customer support 4 days ago and was told the issue will be escalated and i will receive a coupon code to get another item. Nothing , to that effect took place. I contacted them again today just to get more attitude and incompetence. Do NOT buy from them !!!
Reply from xmartial.comJan 7, 2026
We’d like to clarify a few points for transparency. All of our items go through a quality check before shipping, and the shorts you received were brand new and never worn. We do not reship used or returned items. On the same day you first contacted us, our team issued a store credit as requested and sent the details via email and text message. While holiday shipping delays are sometimes outside our control, we understand how disappointing this can be—especially when an order is intended as a gift—and we apologize for the inconvenience. After further review, we can also confirm that a full refund has now been processed for your order. The amount should reflect in your account shortly, depending on your payment provider. We take customer feedback seriously and regret that this experience did not reflect the level of service we strive to provide.
Mike
Unfortunatelly, returnpolicy is horrible. It costs me €88 to return it because it needs to be shipped to an athlete in the US. Would not recommend if you live in Europe.
Gordon
Ordered $60 worth of rashguard from xmartial and got straight-up Aliexpress $6 specials instead. I’ve never been this disappointed. I used to see those cheap listings and think, “No way it’s the same thing,” assuming the Aliexpress ones were knockoffs… but nope...... it’s literally the exact same rashguard. Material’s so shiny it could blind you, thin as tissue paper, and soft in that “jet2holiday trash souvenir” kind of way. Had to share this here for awareness specially this sale madness they got going on!! Gonna be on Reddit just for this Thanks to "customer specialist" with the accent for nothing! DO NOT CONTACT ME TO REMOVE THIS FOR MY MONEY NOW. Keep it but I shall not be silenced
Linda W.
Buyer beware! Great gear, but worst customer service ever. Never call you back. Packages are supposed to be sent out in a few days -- but make sure you allow for 2 months minimum for an order and you'll need to follow up constantly to ensure they actually ship it. Even then, they sent my order to a different state to someone I did not know. Then XMartial rep (Stacy) said it was a carrier error on the tracking number. Nope, not true. Had my name on it, but wrong address. XMartial then sent a new package to FedEx December 23 and XMartial now tells me it will be another 7 business days or more to get the package. Family member that came for Christmas will be back in Miami then. They did offer to pay for my shipping costs to send the package on and initially wanted me to send a receipt for that. The gift will be weeks late and it took a half dozen calls to make XMartial admit their mistake. We still do not have the package-- so not resolved as yet. I am happy that XMartial replied to my post 12/26 because it reassures me that my feedback is sorely needed. I am very, very disappointed that XMartial still prefers to blame the customer and are not looking at what improvements could be made to their service and delivery. There are 29 other customers on Trustpilot who mention shipping as a negative for your company, most while praising your products. There are dozens of complaints about customer service. Please listen to your customer feedback and get help in your logistics and customer service! XMartial refers to my 2023 "late" order. That order was made November 19, but was not received by Christmas. The fault for late delivery was definitely with XMartial and the paper trail of when XMartial actually mailed the package was much, much later than their posted time frames. At the time, XMartial agreed they were at fault and said they were having some difficulties with a system. Now XMartial states it is my fault for not ordering before November 19. I decided to order again this year, hoping this was a one time error and really liking the products. I should have read Trustpilot! My order this year was December 3 and was received days before Christmas. So again, the problem was not with my "late" order as XMartial states. The problem was the package was addressed to me, but sent by XMartial to a random address in Texas (no one I know) where it was received before Christmas. I live in Florida. At first, XMartial blamed the carrier, but FedEx showed they delivered to the address XMartial provided. Xmartial provided a second package to FedEx on the evening of December 23, after my contact to let them know of their error and to ask for expedited shipping. XMartial chose to send the package, according to their rep, "standard" ground shipping and stated they were not able to send faster from their Canada location. FYI Canada to US per FedEx web, FedEx International Next Flight: Delivery within 24 hours, FedEx International First or FedEx International Priority: 1-3 business days, FedEx International Economy: 2–5 business days, FedEx International Ground: 2–7 business days. I am not the only customer to complain about XMartial shipping to a wrong address. Rather than blaming the customer when XMartial makes errors, I hope Xmartial will take an honest look at their customer service and logistics and make improvements. Call backs are important. Saying you will call a customer in a couple of hours with a solution or that you will have a manager call who might be able to approve express mail and then not following through just isn't good customer service, especially when the customer has valid complaints. Own the errors and make it right. Don't blame the carrier or the customer for your mistakes and don't force them to contact you again and again to try to get your service errors fixed. As of this morning 12/27, the package has not arrived, but I did get a partial refund from XMartial (exact cost of FedEx overnight per chart) to allow me to ship express mail overnight to my relative who owns a jiu jitsu gym. Potential customers- I stand by my recommendation that customers should allow 2 months for any delivery from this company and that they should follow up to ensure correct delivery. Read the other reviews about XMartial shipping before you order. Check for a tracking number within a week and validate the address! Again, their products are very good. I had hoped their shipping and service would catch up to those high standards, but it appears feedback from dozens of customers is not yet enough. XMartial- Your 12/26 reply to my post makes your company look even worse. Makes me sad.
Reply from xmartial.comDec 27, 2024
Hi Linda, Thank you for your feedback. While we value all our customers, we feel it is necessary to address the pattern of behavior surrounding your orders over the past two years, as it impacts not only our business but also the fairness we strive to uphold for all customers. In 2023, you placed a Christmas order for 5 items, despite being informed of potential holiday delivery delays. After the package arrived later than expected, you demanded a partial refund, threatening to leave a negative review and dispute the charge if we did not comply. Although the circumstances were beyond our control, our customer service team, in good faith, honored your request as a gesture of goodwill. This year, in December 2024, you again placed a late holiday order, this time for 6 items. Once again, we informed you at the time of purchase that the package might not arrive by Christmas and even offered to cancel and refund your order upfront. You chose to proceed with the purchase. Despite this, you later demanded once again an order refund, citing dissatisfaction with the delivery timing and threatening to post a negative review, file chargebacks, and escalate the matter publicly. Once again, and against our policy, our team provided a partial refund. While we always aim to resolve genuine customer concerns, it’s clear this pattern of ordering late during the busiest season, ignoring delivery warnings, and subsequently making refund demands under threat of negative reviews or chargebacks is not acceptable. We pride ourselves on transparency and fairness, and we made every effort to communicate the holiday shipping situation clearly both years. Moving forward, we urge you and all customers to place orders earlier during peak seasons to avoid potential delays and unnecessary frustrations. We have resolved this matter in good faith, but we must firmly state that we cannot accommodate further refund demands under similar circumstances. We are committed to providing excellent service to all customers while maintaining fairness and integrity in our policies. Thank you for your understanding.
Scott M.
I am rating them a one legitimately due to the time it took to receive the actual purchases. It came from Thailand and took a month for me to receive. I could have ordered shorts from basically anywhere else, any site and received the items in two weeks maybe three tops. Just don’t expect the items you ordered to be delivered quickly. Customer service takes a while to process to orders once received. From my experience it took 12 days for them to process my order. I won’t be ordering from them again unless I don’t mind waiting a month for the product. The quality of the shirts i ordered was good but again, not substantially better than anywhere else and this was all about how long it takes them to figure out how to process it and ship it..
Rebecca
Horrible shipping. I placed an order on December 7. Today, December 20th, I receive an email saying it has just gotten a tracking number and shipping label. They kept my cart open continually sending emails about more discounted stuff I could add in. I just wanted what I ordered and I wanted it by Christmas.
