Bad
Based on 83 reviews
XNSPY1.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Xnspy is an all-in-one monitoring solution for mobile devices and tablets. The application works cross-platform in that, the software is available for both Android and iOS devices, including tablet devices. Xnspy has been voted the premier application for monitoring services by a host of technology brands and websites alike. The company is proud to help people, whether concerned parents or austere business-owners, to have an all-in-one solution for their device monitoring requirements.Xnspy began its foray into the mobile recording and monitoring space almost a decade ago, shortly after the two biggest mobile operating systems (Android and iOS) gained traction in the consumer world. Since then, Xnspy has been leading the phone monitoring arena and has routinely been placed high on app stores in its category and is favored highly by critics and reviewers alike.Today, Xnspy has become the defacto solution for anyone looking for mobile device monitoring solutions and has a host of capabilities that set it apart from its competition. The Xnspy website hosts updated information about its application and in-depth guides and how-to instructions for novice and experienced users. And with stellar customer service, Xnspy has continuously been lauded for its pro-user approach to troubleshooting and fixing bugs.
XNSPY (xnspy.com) has 83 customer reviews on Folks Told, with an average rating of 1.8 out of 5.
83 approved reviews, newest moderated first
Chris
What a horrible experience. For iPhone, their software reads the iCloud information. So with two-factor authentication on, you have to input the authentication code each time it reads. The information is not real-time, it is at least a day old. From my experience with it, most of the information is missing. They do NOT stand by their refund policy. I recommend to search elsewhere, I think this is a scam company.
fftron4
Horrible! Scam! Product didn't work and no refund was given!
Mary S.
Make sure you really want it. They want to keep your money so any reason that's legit is in there no refund policy. They'll claim everything that's wrong on you. Do yourself a favor and choose anything else!
christy R.
Do Not sign up with these guys. It is a scam. I couldn't set anything up so I started a chat. They give you very basic instructions that end up not working. I had to keep contacting them. Finally nothing was working so i just asked for refund. But they said it's passed my refund period so they can only give me 30%????!!!! Seriously? I have been trying to make it work for a week with your help and it didn't work. I should be getting a full refund. A trial period should start when I can actually use the system and give it a trial run. Their customer service is awful. They will not and cannot help you AT ALL. NEVER EVER try these guys out. NEVER.
Joshua C.
They don't really offer a 10-day money-back guarantee. At least not in my case. This is day 10 for me and I have requested a refund 5x due to the service being unable to pull the promised data and locking the monitored user's Apple account. They completely ignore my requests for a refund and every time just refer me to support articles or tell me to try again.
JayeRRR
Simply horrible. Install directions were hard to follow so I started a chat. I was told that I'd need certain credentials on the phone I wanted to monitor and when I said I didn't have them, I was told I could get a 50% refund even though it says, in giant letters, 100% satisfaction guarantee. Super obnoxious cs rep, too
Jay
don't waste your money into this service. They are a scam. I purchased the service with a premium plan to checking out on my son iPhone. I didn't work at all. I contacted the support they said the jailbreak function only support up to ios 9.0.1? Really? They should have put that into the description. I requested them to change the platform to Non-Jailbreak one and it turned out to be not working at all. I texted to my son cellphone and give it a few missed call. The dashboard didn't even update or show up anything. I'm contacting my credit card tomorrow for this scam.
Drew
Would leave a worse review, if possible. The product feature set was not well-advertised. Features I thought were available, were not, and features they claim are available do not work well like they do with competing products. Despite claiming a money back return policy, they would not issue my refund despite many attempts to request it. Different members of support keep replying "please describe your issue" even though I have described it repeatedly. It's a scam backing for a subpar product. I am very disappointed since I had read positive reviews prior to purchase. I am now attempting to get refunded through their biller and if that doesn't work will be refusing the charge on my bank's side. This could have been resolved more efficiently if they would have been willing to follow their own refund policy. I will be posting this on as many review sites as I can find. UPDATE: Contacted CCBiller, their billing company, and was issued a refund immediately after letting them know Xnspy was giving me grief.
