Xtreme Pro ApparelReviews of xpagear.com

I guess after receiving a good review from me back in February, X/P decided they weren’t going to provide the free Amazon gift card I was promised and not honor any of the prices that were secured when I initially open an account. I opened an account with them back in September 2025, and was serviced by Haidy. I was informed my quotes were locked in moving forward if I made a purchase. Since then, I made 2 purchases for which my last one I was over priced. I attempted to submit for an order on 6/9/26 and when I received my invoice, the cost was doubled. When I submitted the original quote docs verifying the prices I was quoted back in September, representative Devin that was handling my invoice said those quotes could no longer be honored because purchases were over 60 days old. I explained that wasn’t the initial offer I received via Haidy. There was no follow up to my last email. A few days later, I called to speak with a supervisor, providing my grievance via phone but still no response to my inquiry. And it’s been over a week now. So with that being said, do business with caution. They don’t honor their prices for long term customers.

Very difficult to communicate with the correct people. Calling, texting, emailing all seemed to take forever. Because of this, our team order arrived after our state tournament. We paid for rush shipping and we were told we would receive them In time. Highly dissatisfied.

I am completely dissatisfied with this company. I order uniforms that were supposed to be black and came in a charcoal grey color instead. I even sent a photograph of our previous uniform and what they sent to show the mismatched color. They made me return all the uniforms only to turn around and tell me that the color was correct which it wasn’t and then wanted me to pay to ship them back to me. Get a human who knows something on the phone is nearly impossible. Every number you call gets you to a receptionist who can’t get into their ordering system and their email response time apparently is at their leisure. Needless to say I guess you get what you pay for as they boast affordable singlets at the price of poor customer service.

This was our second year working with XPA. I was very disappointed this year. Their communication was way different and more difficult. Last year my jerseys and shorts matched perfect. This year the color was so off. Trying to deal with customer service was awful. I will no use them again after this experience.

Don't get me wrong their product is great unfortunately trying to talk to the right person is hell. I was looking to make an order, I used the wrong card for the purchase and called immediately when I saw the mistake to cancel it. I spoke two people with an ohio phone number and was told the billings department would call me back "quickly" didn't get a single call back. Spoke to two other outside service departments and all they can do is submit a ticket to billing and yet I still didn't get a call. Now I received and email from a "Jess" four hours later saying that the product is now in production and I can't cancel or get a refund. This is terrible business and best believe I will be filing a dispute with my bank.

What happened to this company, Horrible Service - Ordered a singlet for my son for a specific tournament. The singlet was advertised on website and on sale. The order was placed on 3/23/25 for a tournament 4/12/25. Would have thought that was plenty of time to receive it. On 4/2/25, after no communication followed up and customer service said (via email) it still had not been shipped. I asked to cancel the order and was told I could not but I could return it once I received it. Received the singlet on 4/14/25 filled out a request to return, took the unopened package to fedex and returned it to the address on the shipping label. I Followed up on 5/8 asking when to expect refund. Was told by customer service I was supposed to ship it to an address in Denver, not the address it came from (fishy). Confirmation from fedex the package was delivered and signed for at Xtreme Pro Apparel 13015 CO RD 16 Fort Lupton Co. After the EIGHTH communication Customer service said I would have to follow up with Fedex to see if I could get it back and ship it to their address in Denver. All I am asking for is a credit or a refund of money for the singlet. I have done business with this company for many years have many XP singlets. There is no live person answering the phone and I am wondering if the Customer Service answering emails is a live person. I will not recommend this company to anyone and did not get a refund. As of now I am out item purchase, taxes and return shipping.

Do not use this company!! They are a scam. We submitted an order for our club over a month ago, charged a very large amount and they have not delivered on the goods. Multiple times we have reached out by email to their customers and have not gotten an answer back except for a generic written by a robo wmail reply.

Paid for a rush delivery and can’t get anyone to call me and advise on the status of my order!! It was supposed to be delivered in hand and here I am waiting on tracking information!! This is terrible customer service!!!