Excellent
Based on 352 reviews
XP Health4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
XP Health is a digital-first vision benefits platform that helps employers offer better, more affordable vision care to their employees. Members save up to $1,200 per year on eyewear XP Health, with designer frames averaging just $42 per pair, no copays, no claims paperwork, and no retail markups. The platform includes in-person eye exams at thousands of provider locations, eyewear home and virtual try-on, and home delivery. XP Health serves over 6,000 business customers, including dozens of Fortune 500 companies. The company was recognized by Time Magazine as one of the World's Best Health Tech companies and by Inc. 5000 as one of the Fastest-Growing Companies in America. Based in San Carlos, California.
XP Health (xphealth.co) has 352 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 6 reviews with 3 stars · Clear filters
Jerry T.
The app is easy to use but Twice I have not received the right prescriptions.
Reply from XP HealthAug 25, 2026
We appreciate your feedback on the app's ease of use. We apologize for the prescription issues and are looking into this. Our team reached out via email a couple of times, and would love to help make things right.
Mickey S.
nice options and convenience.
Reply from XP HealthAug 21, 2026
We're happy to hear you appreciate our options and convenience! We value your feedback. We'd love to learn how we can earn 5 stars :-).
Ranjan S.
It was fast and really good and fast to order!
Reply from XP HealthAug 21, 2026
We're so glad to hear that your ordering experience was quick and enjoyable! We appreciate your kind words, and would love to learn how we can earn a 5-star rating :-).
Tricia R.
The ordering process online was very easy. I really did like the virtual Tryens and had to measure for your glasses when I receive my glasses that was just it. They were glass even though I uploaded my prescription for my glasses and my contacts I paid for glasses and contacts. The glasses I received were frames with clear lenses. There was no prescription attached to the glasses. I still haven’t received my contacts that I paid for. I did call the helpdesk and she was very apologetic. She was going to rush the order and have the glasses remade. I am waiting for that to come in so hopefully they’re made correctly, but that was a little disconcerting when you get your glasses need your glasses and there’s no prescription in the glasses.
Reply from XP HealthJul 14, 2026
We appreciate you sharing your feedback regarding your recent order. We are truly sorry to learn that your glasses arrived without the correct prescription and that your contact lenses have not yet been received. We understand how frustrating it must be to receive frames with clear lenses when you were expecting prescription glasses. We are glad to hear that our team was able to assist you and that a remake of your glasses has been initiated. We are actively working to ensure the new order is processed correctly and delivered to you as quickly as possible, along with your contact lenses. We value your patience as we resolve these issues for you.
Alicia R.
Screen wouldn’t shrink to fit my iPhone which made ability to complete survey challenging
Reply from XP HealthJun 24, 2026
We're sorry the screen sizing caused difficulty with your survey. We are looking into this issue.
Christina N.
NO REASON--JUST OK
Reply from XP HealthJun 3, 2026
Thank you for your feedback. We'd love to learn more and how we can improve your experience to 5 stars!
