XRHealthReviews of xr.health

They fraudulently billing both my insurance companies for a headset that was returned months ago. I have spoken to them and this matter was supposed to be resolved. And they are billing me for months of co pays for a service I don’t have anymore and am not using. In spite of having a confirmed text from XR stating they were rescinding the charges on my insurance, they are still billing me for services I never received. They NEVER answer the phone!!

Community relations

Horrible experience as a patient of Vania Weissberg in Portugal. She is an excellent professional that uses VR since many years ago. When we are using the XRhealth VR always appear a signal saying "no Plan" I helped her to write 2 emails for you and you never answered her : NOR RECCOMENDABLE AT ALL.

i have had a subscription since the late fall of 2025. its been issue after issue and nothing resolved. they are taking medicare funds each month yet i have yet to have a clinical coach assigned and therefore i am not recieving the services their vr was supposed to provide. my profile had finall shown a "plan" was in place and i was able to access a very limited number of dated visits. that totally disappeared and tellingbme that no plan existed for me. email to customer support went unanswered, finally was told someone from their customer support would contact me. never happened and no responses to vm that i had left. today i was told they had transitioned to a new platform and could no longer assign new customers to it. what?! wait, ive been a customer for many months and have yet to receive the vr plan i had enrolled for and the help i looked forward to. i do not recommend xrhealth vr services. they have collected thousands of medicare dollars without providing the services they are supposed to provide. scam? medicare fraud? beware!!!

As someone who has dealt with chronic back pain for years, I was skeptical about using a VR program. However, this softwear became an essential part of my daily routine. The combination of guided breathing/immersion distraction lowered my pain during flare-ups. I recommend this to anyone looking for a drug free non invasive tool to help manage symptoms.

I have used XR Health for almost a year now, I started for a shoulder injury and continued because I truly found relief from the programs offered there is physical therapy and cognitive and mental health programs that can be done from the comfort of your home the Therapist's and tech team are there and easy to get ahold of. XR Health changed my mind on doing therapy and I would 100% recommend you give them a try, my insurance "Medicare"covers 80% of the cost.

Helps a little with chronic pain, but have had a glitch for about a week now, & have not heard from customer service, still don't know who my clinician is, as I've had to do everything myself since day one. If my clinician is the guy that texts me & wants me to review the device, he sucks. He doesn't text back when I have questions. It seems like once they get the money, they disappear. Going to start calling them, & try to get this issue fixed , but not holding my breath.

Stay far far far away They try to get you to sign your life away so they can bill Medicare