Paulina M.
Top-tier customer service
Top-tier customer service! The team is incredibly responsive and helpful. It’s easily one of the best experiences I’ve had with a company in a long time. 10/10, would definitely recommend.

Great
Based on 202 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Yaber is a dynamic brand dedicated to smart home solutions, supported by nearly 20 years of profound industry experience, solid technical strength and professional R&D capabilities. We focus on creating comfortable, stylish and all-round premium living experiences for families worldwide.Our product portfolio covers two core lines: home entertainment devices and intelligent cleaning appliances, which work in tandem to upgrade your daily home life.We are widely recognized for our full range of home and portable projectors. Equipped with practical functions including auto-focus and auto keystone correction, our projectors fit diverse scenarios, from movie nights in the living room and bedroom streaming to outdoor camping. We offer models ranging from entry-level to high-end home theater versions to cater to different budgets and demands, with continuous upgrades in brightness, audio quality, smart systems and portability. Our flagship model Pico T1 has won the Red Dot Design Award and IFA Best of the Year Award. Our products are now available in over 46 countries, and we have built long-term reliable partnerships with mainstream global retailers including Amazon, BestBuy and SoftBank.To complement the immersive audiovisual enjoyment, we have developed a complete line of cordless vacuum cleaners. Powered by high-performance lithium batteries, our vacuums adopt an innovative modular snap-together structure. Featuring tool-free assembly, they can be set up effortlessly and are extremely user-friendly. Beyond easy operation, our cleaning products deliver outstanding cleaning performance, efficiently keeping living spaces neat and fresh.Backed by an experienced R&D team and an international workforce, we uphold our core values: Young, Audiovisual, Bold, Elevated and Reliable. With a global vision, we keep innovating to bring users the ultimate smart home experience.
yaber.com (yaber.com) has 202 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
202 approved reviews, newest moderated first
Paulina M.
Top-tier customer service! The team is incredibly responsive and helpful. It’s easily one of the best experiences I’ve had with a company in a long time. 10/10, would definitely recommend.
Ilias L.
Je suis très déçu de cet appareil. Il surchauffe énormément et bug constamment, ce qui le rend très compliqué à utiliser au quotidien. En tant que créateur de contenu, j’étais pourtant vraiment enthousiaste à l’idée de le recevoir et j’avais même filmé l’arrivée du projecteur pour partager mon expérience avec ma communauté. Malheureusement, après plusieurs utilisations, l’expérience est loin d’être à la hauteur du prix payé. Entre les ralentissements, les bugs fréquents et la surchauffe excessive, ce n’est clairement pas normal pour un produit vendu comme performant et fiable. Je compte donc réaliser une vidéo pour dénoncer cette situation et donner un avis honnête à ma communauté, car je trouve important de prévenir les personnes qui envisagent d’acheter ce produit. À ce prix-là, on s’attend à un minimum de qualité et de stabilité.
Reply from yaber.comMay 12, 2026
Bonjour, Merci pour votre retour et votre message détaillé. Nous sommes désolés d’apprendre que vous avez rencontré des problèmes avec votre projecteur et comprenons votre déception. Afin de pouvoir vérifier la situation et vous apporter une assistance adaptée, pourriez-vous s’il vous plaît nous envoyer : Une capture d’écran de votre commande / preuve d’achat Une courte vidéo montrant les problèmes (surchauffe / bugs) Merci de transmettre ces éléments à notre adresse : [email protected] Une fois reçus, vous serez rapidement recontactés pour analyser votre cas et vous proposer une solution appropriée. Cordialement, Yaber Customer Support Team
Bryan T.
Top service, a dedicated and very reactive team, I recommend yabber 1000%
Jiju V.
The picture and sound quality of the projector is really good. I faced OTA firmware update issue, so contacted the customer service and they provided me with the update file and instructions for mannual update, the process was very as they gave me detailed instructions to follow. Really professional and efficient customer service.
Julien F.
I am extremely disappointed and feel cheated. I purchased a refurbished Yaber K3 from the official website in January. After only 3 months, a permanent bright spot appeared in the middle of the projection (internal dust or hardware defect). The Customer Support is a nightmare. They are trying to hide behind their "refurbished policy" to claim that I have no right to a warranty or exchange. This is illegal under European Consumer Law. A refurbished product sold by a professional must be fit for purpose and free of internal defects. They even dared to tell me that a permanent spot in the middle of the image "does not affect the viewing experience." As a professional motion designer, this is insulting. They offered me a ridiculous 20€ to keep a broken machine. Avoid this brand at all costs if you care about your money. They sell defective units and then ignore you when you ask for the legal warranty. I am now initiating a Chargeback with my bank and filing a formal complaint with the European Consumer Centre. Order ID: Command Yaber-5172
fred M.
Encore une fois une honte la société yaber vient de m'envoyer un mail pour me dire qu'ils ne peuvent rien faire pour moi ou juste me proposer 20 % de remise sur l'achat d'un nouveau vidéoprojecteur parce que la garantie de mon appareil vient d'être dépassé on est le 6 mai je leur ai envoyé un premier mail le 28 mars ils ont attendu jusqu'à aujourd'hui pour me dire qu'il ne pouvait plus rien faire pour moi puisque la garantie était dépassée depuis le 2 mai c'est une honte cette société fait tout pour ne pas rembourser ou dédommager ses appareils défectueux il existe de nombreux mécontents rien que sur Trustpilot mais également je viens de voir de nombreuses mauvaises notes sur Amazon vraiment faites suivre ces mauvais commentaires autour de vous.
Jess
I purchased the Yaber K3 Pro projector in black on 09/17/2025. I followed the instructions provided in their manual regarding this projector, specifically. The projector was in a well ventilated area and had its own space so that nothing was blocking the vents. This is to prevent heat damage. The projector was lightly used to prevent overheating from excessive use. I began experiencing a brown spot at the bottom corner. I contacted Yaber directly, to which they later confirmed it was “internal heat damage”. They stated the projector was still under warranty because it had been less than a year since date of purchase, and offered me a free projection screen. After declining their offer, they stated they would refund me a partial refund of $20.00 (even though I paid $500.00). After declining their second offer, they offered me a 20 percent refund ($100.00.) I declined their third offer. I was still dissatisfied because this was an item that is advertised to last with their instructions. I have yet to receive another response from Yaber. Please take your money elsewhere. This company clearly does not care about their consumers regardless on how much you pay. Buy from a more reputable company.
Marion
Beamer Yaber Pro V90 besteld. Zeer tevreden met deze refurbished beamer! Het apparaat ziet er zeer netjes uit en werkt perfect. De beeldkwaliteit is scherp en helder, zelfs overdag. Installeren was eenvoudig. Wat ik vooral fijn vind, is dat je voor een veel lagere prijs toch een kwalitatief goede beamer krijgt. Je merkt nauwelijks dat hij refurbished is. Alles functioneert zoals het hoort en de levering was ook snel en goed verpakt. Een duurzame én voordelige keuze. Zeker een aanrader!