The Yankee Candle CompanyReviews of yankeecandle.com

Leider viel zu teuer für die mangelnde Qualität!!! Habe bei der 2 Kerze von Yankee Candle wieder nur Tunnel bildung, sprich sie brennt in der Mitte runter und ein dicker Rand bleibt stehen, obwohl der Docht gekürzt und die Kerze länger als 4 Stunden am Stück gebrannt hat. Absolut enttäuschend, werde keine Kerze dieser Marke mehr kaufen

Die bestellte Ware kommt einfach nicht, diese ist seit über einer Woche angeblich unterwegs. Auf Rückmeldung bzw auf Antwort auf meine Emails warte ich vergebens. Via Paypal gezahlt habe jetzt Fall eröffnet und hoffe, das ich mein Geld zurück erhalte

Longtime repeat customer of YC. Order placed online 9/25/21. Partial Order arrived damaged. Reported to YC multiple times in multiple ways. Photo provided. No response/action/refund from YC as of now. Following Partial receipt YC emails an item is canceled. Not informed upon fulfillment of partial order. NO service. Beware!

Ripped off approx $85.00 they have 3rd party sellers not directly from Yankee, box arrived with 4 candles,1 candle shattered- box too big, other 2 candles shipping separately, 6 candles 3 shipments-must need too run too store. Fudged dollar amounts between order and shipping How sad!! Want to return, no valid in service phone numbers have to wait 90 days...even sadder!!WILL NEVER PURCHASE AGAIN knowing these parasites work for Yankee Candle!!

I placed an order of nine items, and then 2 were cancelled. That's fine. But I purchased several large jar candles when they were 2 for $50. Since one large jar was cancelled (the other was a small jar), they instead charged me the full amount $29.50 for the other jar since the second jar was cancelled BY THEM. They also didn't tell me this. They also couldn't tell me the actual amount I was charged (subtotal or total charge). How strange is that? Additionally, they charged me the original amount of the order, PLUS the amount of the new order which was less. When I tried calling, I got a busy dial tone. I kept calling only to reach an out of country representative who could hardly understand English and told me it was Yankee's policy to charge the full amount, which is so stupid and unfair to the customer when it is Yankee's fault for selling items not in stock. If I were you, check your bank statement VERY CAREFULLY after buying from Yankee! And don't count of them offering any type of refund for overcharging you. Shame on you, Yankee Candle. Your customer representatives are useless. Get back to your roots where customers come first! This experience left a bad smell and I likely won't be making any additional online purchases.

FRAUD! DO NOT BUY FROM YANKEE CANDLE! They send emails with FAKE promotions and deny every portion of it! The representative, Nicole, was very sweet and I feel bad that she was placed in this position. I received an email from Yankee Candle at 8:32, on 8.28 that stated it was a BUY1GET 2 FREE. I bought TWO candles expecting that I would get FOUR candles if I bought two. This promotion had no code, ANYWHERE! Under each picture was written in RED, “BUY 2 JAR CANDLES AT THE REGULAR PRICE AND GET 2 FREE.” I ordered TWO PUMPKIN SPICE CANDLES EXPECTING TO GET TWO FREE. There was no mention of the two free candles in the summary. I then called Yankee Candle to explain the issue I was having. I spoke to a lovely young lady named Nicole. Nicole asked for the promotion and I told her that there was nothing at the top of the page. But, under each picture was a statement in RED indicating each candle featured was, “Buy one get one jar candle free.” NOT SO! According to Nicole, if I wanted 2, I should have ordered FOUR! That point was never mentioned, NEVER! Nicole requested that I be sent the Two candles that were part of the promotion and I thanked her. However, at this point, I had been trying for over an hour to get this thing done! I then informed her that YC should give me the order free of charge and she consulted with her supervisory staff AGAIN and apparently they were TOO AFRAID TO DO THE RIGHT THING. This ENTIRE PROMOTION IS A SCAM! Don’t fall for any YC promotions. They have NO INTEGRITY and do not want the consumer to get any kind of a break. I am going to follow up with a complaint to the FCC. This company needs to be held accountable for lying. I wasted almost TWO HOURS trying to buy a candle! I feel bad for Nicole, get out now and get a reputable job. You can do much better than this!

I placed an order from Yankee Candle on 7/9 and on 7/15 I did a return as I did not need all the items purchased. I was given an email with instructions and had to pay the return shipping back to them. The return address was send to a PO Box. According to my tracking it was delivered on July 19. First phone which in fact was over 45 minutes only to find out that indeed the return address was a PO box and that it would take time for the warehouse to process. Then 2nd, 3rd, 4th and just today my 5th phone call trying to find out the status of my return. All I was told that it was still pending since they had yet to get info from their warehouse. I was even told today that a supervisor would be calling me back today. Well I told the rep that I did not believe I would be getting that call and boy was I correct on that. I was also told on phone call number 4 that it was not necessary to make anymore phone calls to their number. They would contact me through email. Well I've now responded to over 5 emails and have YET to get a response with this method of communication. This transactions is by far the WORST I've ever experienced in my lifetime. I told the rep that if I did not get that phone call from the supervisor, I would be taking measures to get my funds back and that social media would know about this company that does not do their jobs in customer satisfaction. I will never do business with this company and I hate that I can't get back my time spent dealing with this nonsense.

Sebbene io abbia tagliato più volte lo stoppino, la fiamma a contatto con il vetro continua a produrre un fumo nero e denso che oltre a rovinare l'aspetto dell'elegante contenitore di vetro, può essere pericoloso per chi lo respira. Mi sembra di aver sprecato 33 euro: spero vivamente che sia un difetto di questo singolo prodotto e non un errore di progettazione. In ogni caso, credo che non acquisterò più le loro candele. Ribadisco che il problema è sia estetico sia di salute perché il contenitore, con l'etichetta personalizzata che volevo tenere per ricordo, è stato danneggiato dalla fiamma e il fumo che ne esce riempie la stanza in poco tempo. Perciò mi vedo costretta ad aprire la finestra, infatti non penso sia salutare respirarlo e inoltre rovina le pareti e il mobilio. In più, la conseguenza dell'apertura della finestra è che il profumo della candela non si sente più: l'unica cosa che rimane sono le intermittenti volute di fumo provenienti dallo stoppino. Mi piacerebbe allegare foto e video perché trovo inconcepibile vendere una candela in queste condizioni. Comunque, ho acceso anche un'altra candela in giara grande, si è consumata quasi metà cera e il bordo alto del contenitore in vetro comincia a scurirsi: temo che anche questa farà la fine della candela personalizzata.