John
Yapsody's customer service is a piece of shit!
I wish I could give them zero stars. Yapsody's customer service is absolutely terrible. I reached out for help and ended up chatting with an agent named Nick, who claimed to be a real person. Honestly, the entire conversation felt like I was talking to a poorly programmed bot. Every response was generic, repetitive, and completely missed the point. Even the simplest questions went unanswered. It's incredibly frustrating when you need real support and can't get a straightforward answer. If you're going to offer customer service, hire people who can actually understand customers and resolve issues instead of hiding behind scripted responses. This was one of the most disappointing support experiences I've ever had. You really missed on a great business because of bots! Also when you offer bots avoid naming them like a real person, such as Nick! Highly disappointed with the conversation! Honestly, by any chance if I spoke to a real person, you should be ashamed of yourself of hiring such person! Get well soon! John!