Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Yarbo
Yarbo is a pioneering technology company leading the way in smart yard maintenance solutions. With a strong focus on independent R&D technology, Yarbo is dedicated to providing smart yard robots that offer a diverse range of multi-functional services.Currently, Yarbo's product lineup includes snow blowers, lawn mowers, leaf blowers, and newly introduced add-ons such as granular spreaders and liquid spreaders, which further simplify yard care tasks. Yarbo's commitment to innovation extends to a broader range of yard maintenance solutions, covering irrigation, debris and leaf vacuuming, plowing, trimming, voice companionship, and more.
Yarbo (yarbo.com) has 138 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
Worst company ever to purchase from, SCAM. I canceled my order weeks later they still shipped the Yarbo. I refused the delivery. Now they refuse to refund the money. Now, I am contacting my credit card company, BBB and CFPB to file formal complainrs
Reply from YarboSep 26, 2025
I’m sorry for the frustration this has caused. Please be assured that we never aim to scam our customers—we always follow our return policy. In some cases, by the time we receive a cancellation request, the shipping process may already have been initiated, and unfortunately we cannot stop the delivery once it’s in motion.
Since I can’t locate your support ticket using only your ID here, I’m not able to see the full details of your case. If you could share your ticket number with us, I’ll be able to check exactly what happened.
To clarify: we do not refuse refunds. Once the returned unit is received, we process the refund according to policy. In some cases, logistics fees (such as return shipping) may need to be deducted, but the refund itself will not be denied.
We’d like to resolve this quickly for you, so if you can provide the ticket details, I’ll make sure this is followed up properly.
VA
Viral A.
⭐☆☆☆☆ Absolutely Horrible Experience
⭐☆☆☆☆ Absolutely Horrible Experience – Do Not Trust Yarbo
I cannot express how disappointed I am with my experience with Yarbo. What was supposed to be an investment in a premium snow-removal device turned into an expensive, time-wasting nightmare that dragged on for over 8 months.
🚫 Product Never Worked
From the moment we received the Yarbo unit, it was defective. The emergency stop button was broken out of the box, and despite following all setup and firmware update instructions, the device never functioned during the entire winter. Yarbo initially claimed they would replace the faulty unit—instead, they mailed us a part and expected us to perform our own repairs on a brand-new product.
📉 Terrible Support and Endless Delays
Despite dozens of emails, voicemails, and escalations, Yarbo's support team was inconsistent, slow, and evasive. They constantly asked for information we had already provided and dragged out the process for months, while we spent nearly $900 on snow removal services the Yarbo was supposed to handle.
💰 Refund Scandal – Surprise Deduction of $515
After finally agreeing to a return, Yarbo confirmed in writing they would send return boxes at no charge. But after I sent the unit back, they quietly deducted $515 from my refund for those very same boxes—a charge they never disclosed in advance. When I pushed back, they refused to reverse the charge, hiding behind vague policy language after the fact.
🤯 Zero Accountability
The worst part? Despite acknowledging their failure and admitting the device was defective, Yarbo:
Refused a full refund.
Gaslit me with generic apologies.
Closed my support ticket without resolution.
This company has no regard for customer trust, no quality control, and no intention of standing behind its promises.
🚨 Bottom Line: Avoid at All Costs
Overpriced product that never worked.
Deceptive support and refund practices.
$515 stolen from my refund after their product failed.
Months of wasted time and stress.
Save yourself the money and headache. I will never recommend Yarbo to anyone and plan to share my experience as widely as possible.
Reply from YarboSep 26, 2025
Hi Viral,
I’ve gone through your support ticket and read your feedback carefully. I’m sorry that your experience with Yarbo has been so frustrating, and I also want to apologize for the communication gaps you encountered along the way.
Regarding the emergency stop issue: our support team sent out replacement parts because, while we had asked for the order details needed to initiate a full Core replacement, we did not receive the required response at that time. Under our internal process, we can only proceed with a Core replacement once that step is complete. Please note that if a ticket is ever closed automatically, it will reopen immediately when we receive an update from your side.
As for the refund process, I understand your concern about the box charge. To clarify, whenever return boxes are required, there is a standard fee if the original packaging isn’t available. We should have communicated this more clearly and we apologize for the confusion caused.
We truly value your feedback—it highlights where we need to improve in both our products and our service.
RM
Rob M.
The whole process has been horrible…
The whole process has been horrible from the time I purchased it to trying to cancel. I paid thousands of dollars and customer service is horrible. If you do decide to buy this, Yarbo buy it from Amazon. It’s cheaper and you get more product for your price. I’ve called Yarbo multiple times and they keep on making excuses. Why not to cancel the order they will not let me speak with a manager and say they’ve escalated it multiple times and I never hear anything back. I’m now out thousands of dollars and don’t even have a product.
Reply from YarboJul 29, 2025
Hi Rob,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your frustrating experience — from the initial purchase to the challenges you've faced while trying to cancel. We understand how disappointing this must be, and we take full responsibility for not meeting your expectations.
Although this response may come a bit late, we want to do everything we can to help resolve the situation.
To assist you more effectively, could you please confirm whether your refund request was related to any after-sales issues? If that’s the case, we’d be happy to arrange a direct conversation with one of our technical experts to explore if the issue can be resolved.
If you still prefer a refund and have already requested one within the valid return window, we sincerely apologize for the delay in processing. We will do our best to honor your original request based on the date it was first submitted. Please provide your support ticket number so we can review the case and take prompt action.
Again, we apologize for the inconvenience and truly appreciate your patience while we work to resolve this for you.
At Yarbo, we’re committed to building not just great products, but also a support experience you can rely on — and we’ll do our best to make this right.
Best Regards，
Team Yarbo
TE
Timothy E.
The worst company and tech product I have dealt with in a long time
I had a Yarbo which worked for 2-3 weeks out of the 4 months I had it, with it breaking in multiple different ways. I now have a ruined garden. The company itself treats you punitively if you are angry at their poor performance. The Yarbo itself crashes into cars, no-go areas and most of the sensors (ultrasound, rear cameras) don't even work for obstacle avoidance. The customer service is poor and slow. Do yourself and your wallet a favor and don't buy into their rubbish robot. The one that has replaced it from another manufacturer is wonderful in comparison, this is just a bad joke at your expense.
Reply from YarboJul 29, 2025
Hi Timothy,
Thank you for sharing your experience. We understand your frustration, and we truly regret that the product didn’t meet your expectations.
We take full responsibility for the issues you faced and want to assure you that we are continuously working to improve both our products and services. Regarding customer support, we do aim to respond within 24 hours of receiving a support ticket. However, certain cases may take longer to resolve, especially when technical expertise is required. We are actively working on improving response times to ensure quicker and more effective support for our users.
While we respect your decision to move on from Yarbo, we are committed to addressing the feedback you’ve provided. Your input is invaluable as it helps guide our ongoing efforts to enhance both product performance and the overall customer experience.
Best Regards，
Team Yarbo
MJ
Mrs Jacqueline C.
Not Worth the Hype
Not Worth the Hype – Disappointing Experience with the Yarbo Lawnmower
After waiting nine months from the time I ordered, the Yarbo finally arrived—over the course of several weeks. Unfortunately, the long wait did not result in a great product.
Setup was tedious and overly complex—I’m not sure I could have done it alone. Once operational, it became clear this is a tool, not a solution. You’ll still need to edge, weed whack, blow, and manually mow areas Yarbo can’t reach. It’s not replacing your yard work—just adding another layer.
Major cons:
• It leaves sections of the lawn uncut, even in the middle.
• It’s too sensitive, stopping for even small twigs.
• You must manually drive it to the mowing area each time.
• Despite countless attempts at mapping, it still refuses to cut near edges—which defeats a large part of its purpose.
In short, I would not recommend the Yarbo. While it’s somewhat helpful, so is a second riding mower—and that would likely do a better job. This feels more like a gimmick than a game-changer. Save yourself the frustration and skip this purchase.
Reply from YarboJul 29, 2025
Hi there,
We’re sorry to hear about your disappointing experience with Yarbo, and we truly appreciate you taking the time to share your feedback. We’d like to respond to each of your concerns in detail:
1. Uncut grass in the middle of the lawn
There could be a few reasons for this: temporary GPS signal loss causing Yarbo to drift off course, automatic obstacle avoidance, or slope-related issues. We're actively working on solutions to these issues. For example, we've optimized the slope mowing logic to improve coverage and are continuing to enhance obstacle detection for more reliable performance.
2. Overly sensitive to small obstacles
We understand this concern and are continuing to fine-tune the obstacle avoidance system. Additionally, you can adjust the sensitivity through the settings menu, which may help in reducing unnecessary stops.
3. Manually driving Yarbo to the mowing area
Yarbo is designed to autonomously travel from the docking station to the designated mowing area. If yours is not doing this, we’d be happy to help troubleshoot—please feel free to reach out so we can assist.
4. Issues with edge mowing
Yarbo maintains a safe distance from boundaries by design to avoid collisions. However, you can try adjusting the “reduce boundary” setting in the app to help it get closer to the edges.
We’re committed to improving Yarbo and providing a better user experience. We hope that with future updates, we can earn back your confidence in the product. Thank you again for your feedback—it helps us move forward.
CA
Calin
We learn from each other, and I'm happy with it
It has both, greats and space for improvements. In my opinion 80% to 20%.
I have it since November 2024, and I have s blast with it. It was able to clean the snow and now it is mowing completely autonomous.
Some may expect this to be plug'n'play. Due to its complexity it requires proper set up. After it is the educating time, where I instruct the device how to operate in my areas along with self learning how this works. We both learned together from each other.
In practice it took 3 to 4 snowblowing task runs until we found the perfect settings, after it was able to run autonomously to find the driveway and sidewalks clean after a long day of work and continuous snow. Same with mowing, I learned from it and get it to the proffered setting. I can get him working anytime and remotely. Completes the task and get back to charging. No issues.
I'm happy with it.
JE
Jeff
Some good some bad
Some good some bad. 2023 version didn't work well. 2024 version is much improved. Still working through issues, but it is 100% mowing my 1 acre lawn and snow blowing my 500' driveway.
Reply from YarboJul 29, 2025
Hi Jeff,
Thank you for your feedback on Yarbo, and we truly appreciate your continued support. We're glad to hear that the 2024 version is performing better for you. If you run into any issues, please don’t hesitate to reach out — we’re always here to help and will do our best to assist you.
We remain committed to improving both our product and service as we move forward.
DO
David O.
I bought my unit last December and I…
I bought my unit last December and I have used it for show removal, and now I am using it to mow my yard. I have had no trouble with the core unit, nor the attachments. It does as advertised. There are some features that I really like and some that do not work well. I am trusting that those things that do not work well will be addressed in future updates. I would purchase Yarbo devices again.
