Reply from YarboSep 24, 2026
Hi there,
We’re very sorry to hear about your experience, especially after the amount of time you’ve already spent adjusting settings, remapping, and troubleshooting.
We understand why you’re asking for a refund given your experience so far. Since your purchase was made through an authorized dealer, the applicable return policy is determined by the dealer, so we’re unable to directly approve a refund on their behalf. However, we’d like to reach out to the dealer and see whether there is any possibility of working out a return with you.
If a return isn’t available, we’ll do our best to help improve your experience with Yarbo.
For the mowing performance, in addition to the adjustments you’ve already tried, you may also want to try a different mowing pattern. The **Spiral Pattern** can provide better results in certain types of terrain. You can also adjust the **Route Rotation Degree** so Yarbo changes the mowing direction between Work Plans, which may help improve the overall cut over time.
For the recurring map/GPS loss and App connection issues, please submit a support ticket and share the ticket number with us. We’ll follow up with our technical team to investigate what’s happening rather than asking you to continue troubleshooting on your own.
Regarding the false obstacle detections, you can also try setting **Obstacle Avoidance** to **Gentle Contact** to reduce unnecessary stops. For fixed obstacles such as small trees and drain pipes, we recommend creating **No-Go Zones** around them to keep Yarbo at a safe distance.
We recognize that you’ve already put significant time into trying to make the system work for your property. We’d like the opportunity to review your case more closely and help determine the best path forward.
Best regards,
Team Yarbo