Reply from YarboMay 21, 2026
Hi Daniel, first of all, thank you for recognizing and appreciating the modular concept behind Yarbo. We’re truly sorry to hear about the disappointment and frustration you’ve experienced so far.
We completely understand that there are still many areas where we need to improve, especially in software stability and support responsiveness, and we are actively working to provide a better product and overall experience for our users.
Regarding after-sales support, please rest assured that providing efficient and reliable support has always been one of our core priorities. Customer experience has always been very important to us. Recently, we have experienced a backlog of support tickets, which has unfortunately caused delays in response times, and we sincerely apologize for the inconvenience this has caused.
At the moment, I’m unable to locate your ticket using your ID here. If you still have unresolved issues, could you please share your ticket number with us? We’ll help follow up internally and do our best to get the issue addressed as quickly as possible.
We also truly appreciate feedback like yours. For anything you feel needs improvement, we absolutely welcome you to continue sharing your thoughts and suggestions on our official forum. Feedback from real users helps us continue improving both the product and the overall experience.
And yes — we completely understand that you purchased Yarbo expecting a mature, polished product experience, not to feel like a beta tester. We hear that concern clearly, and we’ll continue working hard to deliver the level of reliability, software quality, and support experience that you expected and deserve.