Reply from Yaya HolisticSep 13, 2021
Melanie,
Thank you for sharing with us.
Customer Feedback is the most reliable source of information when it comes to building a brand that best fits everyone’s needs.
My name is Yaya, Owner and Founder of Yaya Holistic.
I would love to take a second to address your concerns.
First, I am humbled to have connected with you all the way over there in Canada, that is truly amazing.
I feel like I’ve manifested my dream to be able to provide services and products to people across the world.
For those who do not know, I am a one man show and a very small independent business. I passionately do everything from product formulation & design, to packing orders and dropping them off of at the post office.
So from the bottom of my heart, I thank you for your support and for inviting Yaya Holistic products into your country.
Please note that shipping is a service that is separate from Yaya Holistic.
I simply connect the customers with the appropriate mail carriers and services with a program that is integrated with my website.
I do not have much ‘wiggle room’ when it comes to circumstances regarding shipping.
However, the shipping rates that I have available to my customers are the discounted rates that USPS offers me (as a small business owner) and I do not price gouge or add additional fees.
The USPS standard shipping fee to Canada ranges from $37-$45, and I happily share my discounts with my international friends.
Luckily, your package was delivered in only 8 days after it shipped.
I have been hearing nightmares about shipping times during these unprecedented times.
Regardless, I’d like to thank you for bringing the cost of international shipments to my attention, as it was an opportunity for me to make improvements.
I just spent the last few hours on the phone with FedEx, as well as completed a FedEx training so that I can offer cheaper international shipping prices and express shipping with FedEx; with rates ranging from $18-$20 for Canada shipments. Next time you order, you will see these changes. Can I get a ‘WOOHOO’ for cheaper rates and faster delivery times?! :)
Finally, I’d to address the concerns of our packaging materials.
Please note that all of our packaging materials are recyclable.
If you look at the top right corner of the envelope, then you will see the ‘recycle symbol’ and a link to a website ‘how2recycle.info’.
The USPS packaging that you received your products in is in fact approved by the ‘Sustainable Packaging Coalition’.
Also worth noting, FedEx just informed me that they too use recyclable envelopes that are #4 LDPE and #2 HDPE recyclable.
I do wish they looked more eco-friendly, but rest assured that they are indeed recyclable.
Before my grand opening in 2019, I picked out biodegradable packaging with a cute design and my company logo on it. Unfortunately, they were way out of budget. Thankfully, I have been saving up and I am excited to say that I will be rolling out with more attractive and noticeably biodegradable packaging soon.
Please feel free to contact me with any further questions or concerns.
Email me direct at [email protected]
Or
Call (888)-441-4001 and ask for Yaya.
I look forward to hearing back from you soon, and Thank You for shopping with Yaya Holistic!