Great
Based on 740 reviews
Yesoul Fitness4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Yesoul Fitness, we're passionate about revolutionizing the way you approach health and fitness. By leveraging the latest technology, we offer a range of smart fitness equipment and interactive training solutions designed to make your workouts more efficient, engaging, and accessible. Our products seamlessly integrate with mobile applications to provide you with personalized fitness guidance, real-time feedback, and a diverse array of online classes that cater to different fitness levels and preferences.We believe in combining high-quality hardware with innovative software to create a holistic fitness experience that motivates you to lead a healthier lifestyle, regardless of where you're starting from. Whether you're a seasoned fitness enthusiast or just beginning your journey, we provide the tools and support you need to achieve your health and fitness goals. At Yesoul Fitness, we're more than just a brand; we're a community dedicated to helping you become the best version of yourself.
Yesoul Fitness (yesoulfitness.com) has 740 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
740 approved reviews, newest moderated first
Luke
I purchased the G1M exercise bike and couldn’t be happier with it. Delivery was quick, assembly was simple and the quality of the product is great. The screen quality is impressive and the speakers mean I don’t need to use my headphones! Had it for about a month now and use it every morning, highly recommended.
Tony
My Yousoul G1M Plus exercise bike has exceeded expectations. It was very easy to assemble, and the overall quality is outstanding — stable, smooth, and clearly built to last. I’m excited to incorporate it into my daily fitness routine. What really stood out was the customer service: fast responses, helpful guidance, and a genuinely supportive team. A great product backed by excellent service.
LolaJ
Aug 20 - Edit: While slow, it ended up taking over a month to get settled, I will say that Yesoul returned my money and did not try and get out of it. Their emails always take 1-2 days to respond, but they were polite and ultimatly did fix the issue with a refund. For that I will give 4 stars, the 1 star loss is simply due to the time it took to get resolved. July 23: Received treadmill on July 23rd and reported an E4 motor error the same day. Motor didn't work at all. Response was fast and they shipped a new motor. 2 weeks later it still hadn't arrived, not their fault it's FedEx issue. BUT the issue comes in with asking for a replacement or refund and going through days of back and forth
Reply from Yesoul FitnessAug 17, 2026
We’re sorry for the frustration you’ve experienced, especially after reporting the motor issue on the day your treadmill arrived. We understand that having a new treadmill that you cannot use for several weeks is understandably disappointing. We appreciate your patience while the replacement part was in transit. We also understand your concerns regarding the subsequent communication and the lack of a clear resolution after you requested an alternative solution. Our team is reviewing your case carefully, including the previous communications and the options that have been discussed. A dedicated support specialist will contact you again to continue working with you and help move the matter toward a proper resolution. Thank you for your patience and for giving us the opportunity to address your concerns. Kind regards, YESOUL Support Team
Nicol D.
Really happy with our experience with Yesoul. We had a couple of issues with our exercise bike, including the pedal loosening and some connectivity issues with the screen. Their customer service was excellent and they responded really quickly. They replaced the cable and also provided the tools we needed to fix the pedal, which worked successfully. The delivery did take a little while, around 2–3 weeks as the items came from China, but the support we received made up for it. Overall, we’re really satisfied with Yesoul and especially impressed with how quickly and professionally they dealt with the issues. Hopefully the pedal doesn’t loosen again, but at least we now have the tools to fix it if needed! 😂 Very good customer service and would definitely recommend.
Nancy
So happy with my purchase of the Yesoul GM1 plus bike. Very sturdy, fraction of the price of competitors. Love the screen. Bike came very well packaged and assembly was straight forward. Great customer service as regards problem solving a suitable address for delivery. Highly recommend.
Georgina R.
My experience with Yesoul has been good, My order wasn't shipped within expected time, when i followed this up with Yesoul they were responsive and good. The bike was easy to put together, was completed with the instruction manual and the video. A really great affordable option
ejovwoke E.
I’ve been using my YESOUL bike and I’m really enjoying it so far. The bike feels sturdy, rides smoothly, and the classes make it easy to stay motivated because they give you a target range for both cadence and resistance while you ride. I especially like the value for the price. The screen does require connecting through the YESOUL app on your phone, which I didn’t realize at first, but once everything is connected the workout experience is very good. I recently completed a 15-minute class and really enjoyed being able to follow the instructor and see the ranges I should aim for throughout the workout. Customer service has also been excellent and very responsive throughout my purchase and delivery experience. Overall, I’m very happy with the bike and think it’s a great option for someone who wants an interactive indoor cycling experience without spending Peloton-level money.
Tom
I recently purchased a YESOUL G1M Plus and have been really impressed with my experience with the company from start to finish. Before purchasing, I had a number of questions about the bike, its features and how it would work with different apps and devices. The YESOUL team were extremely helpful and responsive, taking the time to answer my questions clearly and provide the information I needed to make my decision. What has impressed me most, however, has been the level of customer service throughout the whole process. Communication has been excellent, with prompt, friendly and personal responses rather than generic replies. Even after purchasing, the team have continued to be helpful and have made the whole experience feel very well supported. The bike itself has now arrived and I’m really pleased with it. The build quality and overall functionality are excellent, and I’m looking forward to incorporating it into my training alongside my running. Overall, I’ve been really impressed with YESOUL. The product is great, but it’s the customer service and after-sales support that have particularly stood out to me. It’s refreshing to deal with a company that genuinely seems to care about its customers.
