Average
Based on 176 reviews
Yitahome3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
YITAHOME, a furniture brand, specializes in sleek, contemporary designs for modern homes. With clean lines and understated elegance, our range includes minimalist sofas and statement coffee tables. Affordability and high quality make YITAHOME a top choice among young professionals and design enthusiasts. With a focus on simplicity and functionality, we aim to be the go-to brand for creating stylish, modern homes. Our dedicated team consists of over 600 employees, including 63 quality inspectors and 35 designers, ensuring that our products meet rigorous standards and cater to customer needs. By leveraging technology to enhance productivity, we value customer feedback as crucial to our success. We continuously improve our offerings based on valuable insights shared by our customers.
Yitahome (yitahome.com) has 176 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
Showing 114 reviews with 5 stars · Clear filters
Carmela G.
I have purchased a beautiful dressing table for my daughter’s room and the piece of furniture is absolutely stunning! She loved it and her happiness in her eyes is everything! Sturdy, beautiful, absolutely no reasons at all not to give a five star review!
Debi
I would just like to thank Yitahome for their fantastic help with some problems not with the product a cat pram that I purchased it is fantastic that’s why I now have 3 as I have 6 cats , I highly recommend , my problems was with a seller on TicTok please be careful who you purchase from buy direct, or from a more trusted sales platform.
Gwendolyn A.
Customer service is fantastic. We bought a pre-filled refrigerant, 12000 btu mini split through Amazon from Yitahome. Everything worked when I set it up, except no cool or heat and no error codes. I sent Customer service pictures and information of what I did and they ended up sending me a new unit and it had cool air for about 5 minutes. Once R32 refrigerant was put in it, the unit worked great. Customer service did their best to make sure I was satisfied, which I very much am satisfied. Thank you for your patience and time.
Elizabeth
They took care of the issue
Susan H.
The selection is vast, and I was able to find pieces for every room in my house. From cozy couches to elegant accent chairs, every item I purchased has enhanced the overall aesthetic of my home. The team was amazing, helping me coordinate colors and styles to create a cohesive look.
Victoria Z.
I've ordered a few products from them and they all are great! They're all easy to assemble and they look very good and feel like high quality products. When you do have a problem, their customer service team is extremely responsive and responds within the day (please note that they do tend to respond at nighttime for those in the US) and will make it right for you which is something you don't often see with big well known brands. I love them and if I see a product I like that they offer, unless the price difference is a lot higher, I will definitely consider YITAHOME first just because I know if I have an issue they will respond and help me
C
I ordered a 30x10x65ft heavy duty large walk in tunnel greenhouse with 7 crossbars # YHFTGH-0012. I had a problem with the zippers and the coating on the mesh. I contacted the number on the order and was sent a replacement. They were prompt, professional and took care of the warranty.
Reply from YitahomeAug 19, 2024
Daer C, Thank you for your feedback regarding the 30x10x65-foot heavy-duty walk-in tunnel greenhouse. We apologize for the issues you experienced with the zippers and the coating on the mesh. We are, however, pleased to hear that our customer service team was able to address your concerns promptly, effectively, and professionally. Your feedback is invaluable to us, as it helps us improve our product quality and service. Thank you for your kind words and continued support. Yitahome [email protected]
Eric R.
The entire purchase journey, from the initial order to final delivery and set up, was a thoroughly positive experience. The product is precisely as described in the listing, and even exceeded my expectations.
Reply from YitahomeAug 15, 2024
Dear Eric, We are delighted to hear that your purchase journey was positive and that the product exceeded your expectations. Your satisfaction is incredibly important to us, and we truly appreciate your feedback, which motivates us to continuously improve our quality and service. Thank you once again for your support and for choosing our product. Yitahome [email protected]
