Excellent
Based on 586 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We believe your home should be the most pleasant, loving and amazing place on earth. A place where you can enjoy precious times with your family but also where you can express yourself creatively.Since 2018, we created YoraHome with you in mind first and one simple goal: To help YOU unleash your creativity and run a successful business from home.At YoraHome, we do not only sell amazing DIY products like CNC routers, laser engravers, 3d printers and woodworking tools. We also build a family of engaged and successful people who become our friends and ambassadors.Our customers are the center of our universe. You'll see us sharing photos and videos of them using our products and sharing their print stories. We work diligently to help them succeed and have the best experience possible with our company and products.
YoraHome (yorahome.com) has 586 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
586 approved reviews, newest moderated first
Michael W.
YoraHome Customer Service in head and shoulders above the competition. I ordered an extension kit for my 6060. The next day the order was shipped. I was able to receive the shipment when I needed it. Thank you Jeremy for all you do!
Heiko L.
Prompt reply to a support question and very knowledgeable help that solved the problem very quick
Bobby W.
I have had some problems and I will be the first to say that most of them were caused by my lack of knowledge. Having said that I have never received better support than I have received from your staff, especially Nick Gaston. He has been very helpful and continues to be as helpful as possible.
Adam
Dreadful 40 day warranty is ridiculous, mine died in under 20 hours of use, but the spindle died after 1 hour. It has never cut to the correct depth, to which they blame the software and wash their hands of you. The base boards come with so few inserts that smaller pieces wont hold. this piece of rubbish has cost me a fortune in parts, and ruined wood. as soon as i can afford a decent machine i will buy one. DO NOT be an early user for any of yorahomes machines, you will be left with nothing but scrap. avoid UPDATE September 2023 On trying to issue legal proceedings I discovered that their U.K. support is actually some bloke who is a customer of theirs, not an employee, they have no U.K. base and again, hide behind foreign law. On asking about issuing outside of the U.K. I was told “knock yourself out, you haven’t a hope at that”, and that they extended the 40 day warranty to 1 year based on my experience, but mine wouldn’t be warranted because of my negative (honest) reviews. Avoid at all cost.
Kunde
Jim provided excellent support and worked on finding a solution to my problem. His video made the complicated instructions easier to follow so that I could install Hershey Fonts SVGs to my YoraDraw.
Jim B.
YoraHome has the best customer service of any company I know of. They always respond within 3 to 12 hours. If you order something it is processed the next morning and shipped right away. The support and files on the website for support help you alot. Thank you Jeremy
MB
I had a controller board fail within hours of starting to use the new CNC machine. I emailed YoraHome and got a response the next day. After some additional test it was decided the controller needed to go back for repair or replacement. YoraHome emailed a return label and I returned the controller. In a few days they had fixed/replaced the bad board and returned the controller.
Bill S.
Yorahome support is always very fast to respond. They know their product, and the software packages that control them. I have both laser and cnc router. They are good handling either.
