Excellent
Based on 586 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We believe your home should be the most pleasant, loving and amazing place on earth. A place where you can enjoy precious times with your family but also where you can express yourself creatively.Since 2018, we created YoraHome with you in mind first and one simple goal: To help YOU unleash your creativity and run a successful business from home.At YoraHome, we do not only sell amazing DIY products like CNC routers, laser engravers, 3d printers and woodworking tools. We also build a family of engaged and successful people who become our friends and ambassadors.Our customers are the center of our universe. You'll see us sharing photos and videos of them using our products and sharing their print stories. We work diligently to help them succeed and have the best experience possible with our company and products.
YoraHome (yorahome.com) has 586 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
586 approved reviews, newest moderated first
Bill P.
Had a poblem with my Silverback. Emailed rhem about 0400. I had an answer, the correct answer at 0900. Up and running at 0930. Great service! Knowledgeable customer service people. Thanks again. Keep up the great work. Bill
David P.
I had ordered a Z-Axis and when it arrived I didn’t open it for a cpl of days due to my schedule. Anyway, when I did open the box the part that the Laser itself mounts to had 4cracked/broken holes. I contacted Yorahome via e-mail, sent them in Pictures of the product. Within a day or so I was contacted by Jeremy, he looked at what I sent in. Later that day I was sent an email saying that a replacement was on its way. I must say the customer service, and support that Yorahome has is top notch.
Cedric
Very good assistance. They send me 2 times spare parts to fix my issue and found a solution. Answer really quick to all emails sent
John R.
Yorahome have responded very promptly to any questions I have asked. They explain things very well and the answers are always easily understood.
Jeff S.
Best customer service ever.. I am so glad I chose Yorahome over the other brands out there.. Weekend communication was unexpected but greatly appreciated...
Scott M.
I am considering purchasing a laser from Yora and all questions I have had have been answered quickly and professionally. I will purchase.
Jill T.
I am so very disappointed, the time it took for the Silverback 6060 to arrive was ridiculous, admittedly this was down to UPS but perhaps it's time to look for another delivery company?!! Once the machine arrived, it took me some time to put it together because I am disabled and so manoeuvring the thing to build it was a bit of a problem for me. I was very impressed with the build and the quality mind, that gets an excellent. It's when it came to connecting to the computer the trouble started. In fact, it's been all week now and I've still not got it connected and was asked to return the control box to support in the UK. This should have been an exchange, drop off a new control box to me and pick up the defective one.... but no, I have to wait for the UK support guy to pull the box apart and find the issue, which was a quality control issue with plugs not seating correctly apparently!! Now it's only 4.00pm on a Friday, but the UK support guy can't arrange for a courier to deliver back to me tomorrow, so I have to miss another weekend and wait until the control box arrives on Monday. NOT GOOD ENOUGH, VERY DISSAPOINTED!!!
Reply from YoraHomeOct 14, 2022
We are sorry to hear that you are disappointed in the efforts we have made to resolve your issue; and we understand that this can be very frustrating. Due to high demand, we unfortunately did not have a replacement controller in stock in the UK - so to avoid a delay in shipping from overseas, the request was made to get your controller to our technician for analysis and repair as soon as possible. As soon as our UK technician received your controller, they made the repair an immediate priority, despite other customers that may have needed assistance. The tech spent 4 hours ensuring that all connections were corrected, as well as testing the machine through multiple iterations to ensure it was operating correctly. They have then dispatched the return to you via the first available route - which unfortunately will be delivered on the next business day. It is admittedly unfortunate that there was a loose connection inside the controller; it is said that to err is human - these machines are assembled by people, and mistakes can occasionally occur. It is our belief that we have made every effort to get your machine repaired as quickly as possible - moving to the head of the queue past other customers that may have been waiting, as well as getting it to the available courier as quickly as possible. If you have any questions or would like us to help with using your machine, please just reach out to us at [email protected]. We will be happy to help you out.
John F.
Geno was more than helpful.
