YOUCANICReviews of youcanic.com

Reply from YOUCANICSep 16, 2026

Hi Mark, Thank you for choosing YOUCANIC, and for being honest with us. We're glad the scanner is doing what you need, and we're sorry the support side let you down. You reached out by email and phone and didn't get the answers you needed when you needed them. That's not the experience we want anyone to have. Our replies to your emails on Sunday and Monday never reached you, and when you called, you should have gotten help on that first call, not the next day. We've looked at both and are making changes. If you ever don't hear back within one business day, please reach out again and hold us to it. On the "paying subscriber" message: every scanner owner has full, free access to AI diagnostics. That message came from safeguards meant for unauthorized use, and it should never have reached you. We've already adjusted it for scanner owners and are monitoring it closely. Your Opera Mini feedback is being put to use. A Microsoft Edge shortcut is coming in the next major release in a couple of weeks. Lifetime product support is still our promise, with no extra charge. If you ever need us, call (888) 959 4265 and a real person right here in the USA, not AI, will be glad to help. The YOUCANIC Team

Reply from YOUCANICMar 10, 2026

Steven, we appreciate you taking the time to write this out, and we want to respond with the same honesty you brought to your review. First, on the ABS bleed for your 2011 Mercedes W204. We did address this in our email exchanges, but it deserves a clear public explanation. The W204 platform does not support active ABS bleeding through any scan tool, including Mercedes-Benz's own factory diagnostic software Xentry/DAS. This is not a gap in our scanner or anyone else's. The W204's ABS module was never designed by Mercedes-Benz to accept that command electronically while most other MB models were designed to support this funtion. A manual brake bleed where you pressurize the brake system is the correct and only method for this vehicle, regardless of what tool you use. Our scanner does support ABS bleeding on the large number of vehicles where the manufacturer has enabled that function at the hardware level. On the return. Our window is 31 days, and it exists precisely so customers can put the tool through its paces before committing. You purchased in July 2025 and contacted us in January 2026, six months later. We understand life gets busy, but we cannot fairly offer refunds at that point, and no company could. We want to be transparent about that rather than pretend otherwise. On the eBay suggestion. We hear you that it came across as dismissive. That was not the intent, but we understand why it landed that way when you were already frustrated, and we're sorry for that. We do stand behind the UCAN-II-C as one of the most capable tools available for Mercedes-Benz vehicles. If there is anything further we can do within reason, we mean that genuinely. Feel free to reach out to us directly.