Reply from YoungseeJan 14, 2026
Thank you for taking the time to share your experience. We’re truly sorry to hear that the tape-in extensions did not meet your expectations, and we understand how frustrating it can be when a product doesn’t perform as hoped.
We’d like to clarify that our tape hair extensions are made from 100% human hair, and each batch goes through quality inspection before shipment. That said, the condition and performance of hair extensions can be affected by several factors, including installation method, maintenance routine, products used, heat exposure, and environmental conditions. Tape extensions in particular require specific care to avoid tangling or matting.
Regarding the burn test you mentioned, we’d like to note that results can vary depending on coatings, treatments, or residue from styling products, which may affect the smell or reaction when burned.
We genuinely value feedback like yours and would appreciate the opportunity to review your order and assist further. If you’re open to it, please contact our customer support team directly with your order number and photos, so we can investigate this thoroughly and work toward a fair resolution.
Thank you again for sharing your experience.