FuzzyReviews of yourfuzzy.com

Never shipped and do not reply to emails.

Habe Hundebett in September 2025 bestellt und bezahlt, die habe Ich in juli 2026 bekommen, allerdings beim 5 Polster habe nur 1 Überzug bekommen.Beim Fuzzy shop bestelle Ich nicht mehr!!!!

I placed an order for a dog car bed which looked just right for my dachshund on the 4th June 2026 and I still have not received it. I have tried to contact the company several times with no success.I have asked them for a refund but all I get is a generic email saying they have received my query, but they NEVER answer my question. As one other unsatisfied customer said Funny fuzzy don’t deserve any stars. Be warned anyone tempted to buy anything from them! I wish I had looked at the reviews before ordering.

They don’t deserve any stars - SAVE YOUR MONEY ITS A SCAM COMPANY!!!! I placed an order and subsequently emailed to cancel it. They didn’t respond. I have now sent SIX emails asking to cancel my order and they haven’t responded to one single email. Took my money though!!

Terrible experience. Firstly they advertise as a uk company. They are not. The products come from China. They send you Chinese tracking order which you can read and then tell you it’s royal mails fault. Never arrived. Have put in a complaint to klarna. Awful company. Don’t use.

Ordered a dog bed, which was supposed to be sent with a free dog toy, but the free dog toy wasn’t sent. I received no apology or acknowledgement of this. The bed was good quality and a lovely item, however too small for my dog so I contacted them to return it - I was first of all asked if I’d accept a 20% refund to keep the item, which I declined. The amount increased to 40% but I also declined it, stating I want to return it and have a FULL refund. They gave me the address to return the item to, which was to be paid by me - no issue. I’ve now sent them photos of the item packaged (as requested) and tracking details from the parcel label and I wait for my money to come back. Despite this, they then asked for proof of postage which I’ve replied with. All in all it’s been a very tedious process and I’ve had to send far too many emails, just to return an item which isn’t suitable for my dog. I still look forward to my refund. I have lost faith in them refunding me given the constant back and forth and emails stating they’ve had to refer my emails to another team, so I raised a PayPal case - the company have since told me via email that they can’t refund me unless I close my case…. That is NOT how it works. I’ve said I will cancel the case if my refund is arranged. Otherwise I will continue with PayPal.

I placed my order 10 days back they have not shipped it and are not even responding to my emails from last 2 days , to fool around they created a shipping label and sent me but its not shipped yet .... completely unprofessional

Ditto what the last poster said. June 5th I paid for an RX and vet fee to review it. Went to refill it and it goes directly to chat which no one ever answers. Found their phone number in California and got voicemail. Needless to say no one has called back. I guess I have to find a new online vet and start all over. (I have a local vet but they don't do appts. It's first come, first served and extremely had to get in.). Good thing I didn't pay for a subscription! STAY AWAY!!