Your Travel MatesReviews of yourtravelmates.com

Reply from Your Travel MatesFeb 9, 2025

Hi Chaiwa, We’re really sorry to hear you feel that way. We understand your concern about credits, and we strive to be transparent about how our paid features work. Thus we have clarified the system on the "Terms of use Agreement" provided upon registration.The credits system is in place to give members access to premium features, but we definitely want to make sure you feel you’re getting value for your money. If you have any questions or need assistance with your subscription, please reach out to our support team at [email protected] along with your profile ID (Located on top of the profile menu bar)—we’re here to help!

Reply from Your Travel MatesFeb 9, 2025

Hi LF, We’re sorry to hear about your experience and understand your frustration. Yourtravelmates.com does not engage in deceptive practices, including using bots to manipulate users. Our platform is designed to foster real connections, and we are committed to transparency in our pricing structure. Any credits you purchase are used for communication with real members, not for artificial conversations. If you feel your experience hasn’t aligned with this, we encourage you to contact us at [email protected] directly so we can investigate and address the issue. We’re dedicated to ensuring that every user has a fair and enjoyable experience, and your feedback is invaluable in helping us improve. Thank you for sharing your concerns.

Reply from Your Travel MatesFeb 4, 2025

Hi Olivia, We’re really sorry to hear you’ve had such a frustrating experience. We truly value all feedback and are committed to ensuring a positive and safe environment for all members, however, upon checking you refused to proceed with the investigation and resorted to deleting your account with Chat case reference 09029030. Regarding the Purchases, upon review all the purchases on your account were manually authorized by the cardholder. We understand how disappointing it can be when things don’t meet your expectations, and we want to make things right. Please reach out to our support team at [email protected] again directly if you ever would like tto discuss your concers further. We’ll work with you to resolve any issues and make sure your concerns are addressed as quickly as possible. Your satisfaction is important to us.

Reply from Your Travel MatesFeb 1, 2025

Traduit dans l'application : Bonjour Laure, Nous sommes vraiment désolés d'apprendre votre expérience négative et nous comprenons votre frustration. Il est important pour nous que les utilisateurs se sentent en sécurité et vivent une expérience authentique. Si vous avez rencontré des problèmes de phishing, de spam ou autres, veuillez les signaler immédiatement à notre équipe d'assistance à l'adresse [email protected] afin que nous puissions résoudre le problème. Pour supprimer votre compte, veuillez suivre les étapes dans les paramètres de l'application ou contacter notre équipe d'assistance pour obtenir de l'aide, et nous vous guiderons tout au long du processus. Vos commentaires sont inestimables et nous voulons faire en sorte que les choses s'arrangent pour vous.

Reply from Your Travel MatesJan 21, 2025

Hi Holly, Thank you for your feedback. We understand your concerns regarding the authenticity of profiles. We are committed to providing a platform where real connections can be made. We encourage members to report any suspicious or fake profiles by either clicking the report button and clarify the violation or by sending us an official complaint with relevant details at [email protected] so we can investigate and take necessary actions. We’re continuously working to improve the quality of our community and provide a better experience for all members.

Reply from Your Travel MatesJan 17, 2025

Dear User Thank you for your feedback. We are sorry to hear about your dissatisfaction. Our website has been operational for a very long time and we are always striving to make sure that all of our members are genuine. We ensure that all the confirmed profiles on our site are genuine by making sure we have seen their verification documents, such as their passport, prior to allowing them access to our website. Also, we have implemented an Anti-Scam Policy to protect you and make you feel secure on our site. Kindly provide us with the user's ID number, a brief description, and any supporting material to prove these claims. We would require you to send screenshots of all evidence that shows this user is fake, furthermore, kindly note we do have anti-scam policies in place to protect you and if this is true we would refund all credits spent on this user - provided that they are a verified member. (has a blue badge on a profile). If you find such profile please send us link at [email protected]

Reply from Your Travel MatesJan 15, 2025

Hi! Thank you for your rate. We apologize for any confusion and doubts you may have formed over the implemented credit system and our site in general. To be efficient here, we kindly ask you to email your case to [email protected] so that we could familiarize you with the pricing and demonstrate your credit expenditure. Thank you!

Reply from Your Travel MatesJan 15, 2025

Hello! Thank you for sharing your concerns. We have Anti-Scam Policy in use to protect every member and make you feel secure. If a member misidentifies him/herself we will reimburse all credits incurred communicating with this member. Should you feel that someone has broken this policy, we would be more than happy to resolve the issue fast.