Reply from YTMonsterNov 6, 2020
Dear Lawson Soulkeeper Smith
We deliver thousands of engagements, everyday, so it sounds odd that you are seeing the sent counter being stuck at 0 for several weeks. If you could let us know of the campaigns you see stuck, we'd be more than happy to have a look at them.
Further, you mention contacting us more than once receiving the same answer. We are not sure whether the answer is still unclear, and therefore allow ourselves to repeat the main points:
- You will never pay for services not received, so if users e.g. unsubscribe after campaign completion, we do of course refund you your credits
- Using our platform for free is fully acceptable, however, using it for free means that you must expect increased campaign completion times compared to paying users (paying users can prioritize campaigns)
- If users are not active on our site, the inactive users campaigns will be auto-refunded, as active users are what makes the platform work
- We use semi-standard answers for questions asked more frequently, not to be in-polite, but to answer our users clearest possible
- Our average response time is less than 7 hours, so if you’ve experienced waiting for five weeks, there must have been an error on our side for which we are of course sorry