Reply from YTMonsterMay 3, 2020
Dear Julie Jones,
First of all, we are truly sorry to hear about your experience. But it is real users subscribing, and unfortunately some seek to exploit our community by unsubscribing shortly after having earned their credits.
As it is impossible for us to prevent them from unsubscribing, we do what we believe is second best – and penalize them hard for doing so. However, in addition to what you write, users unsubscribing are not “safe” just because we’ve validated their subscriptions once. Instead we continuously monitor and penalize them if they unsubscribe, and anybody experiencing users unsubscribing will be fully compensated, as soon as we’ve identified and penalized the relevant users. You will therefore, as always, never pay for services not received!
So, although we too find it highly frustrating that some users try to exploit our community by unsubscribing, we hope and believe that the penalization, over time, will significantly reduce the issue.
To put it right, we offer you subscribers and promise you that you will never pay if you do not get them. Please let us know if there is anything we can do to help.