Excellent
Based on 2,847 reviews
YuMOVE US4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At YuMOVE, we're on a mission to improve the well-being and quality of life of pets across the world. We understand that your furry companions are cherished members of your family, and their health and happiness matter deeply to you—and to us.For this reason, YuMOVE is dedicated to creating high-quality, science-backed products designed to support joint health in dogs and cats. Our team of experts works tirelessly to develop innovative solutions that help pets maintain their mobility, vitality, and zest for life.You can reach our helpful Pet Care Consultants at 844-901-2099 (M-F 9-5 EST) for questions regarding your order or our products. We're always happy to help!
YuMOVE US (yumove.com) has 2,847 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 228 reviews with 4 stars · Clear filters
Kris H.
I think the site was easy to navigate. I don’t know how the product will work yet since I haven’t received it.
Reply from YuMOVE USJun 16, 2023
Hi Kris, thanks for your review. This first review request is simply to hear about your ordering process. We'll send another review request in 6 weeks to hear how the product has been working for your dog. -Chelsea
Cortney
I wish that we could choose a faster shipping method. Otherwise, great product definitely saw results in 4-5 weeks!
Reply from YuMOVE USJun 13, 2023
Hi Cortney, thanks for your review! We guarantee shipment within 5-7 business days and I see that you've placed your order yesterday. We are getting it ready to ship and it should be to you in no time! Keep in mind we do offer a subscription service that set up an auto-ship program on a timeline that works best for you so you won't need to continue to guess when you should next purchase. Auto-ship also offers 30% discount on all orders. Give us a call at 844-901-2099 for more info! -chelsea
Ramanda C.
Customer service is great! however, this product did not improve our Nova's condition. I hope it works for other dog just did not work for ours.
Reply from YuMOVE USJun 1, 2023
Hi Ramanda, I can see that your dog is currently on the YuMOVE Soft Chews and therefore may benefit more from our YuMOVE PLUS+ Extra Strength tablets which are a higher potency! Feel free to give us a call at (844)901-2099 Kind regards, Dianivette
Shannon C.
There was a mistake made at shipping. I was sent a "senior" bottle instead of an "adult" bottle as per my monthly subscription. Then I was sent a second order and I was told it was a "gift" for my dog's birthday. However, it also was labeled "senior". When I called the customer service number, the person was very apologetic and is sending the one correct bottle for "adult" that is supposed to be my monthly subscription. While I appreciate the "free birthday gift"... she can't use it until next year.
Reply from YuMOVE USMay 22, 2023
Hi Shannon, thanks for your review. We're happy to know that our Pet Care Consultant has already handled this situation for you and I'd like to let you know that you can use senior tablets outside of the recommended age of 7+. If you have any further questions feel free to give us a call at 844-901-2099. Kind regards, Chelsea
Elizabeth
Great proactive customer service
Reply from YuMOVE USMay 18, 2023
Hi Elizabeth, thank you for your review. We are so happy to hear that our Pet care Consultants are great and proactive! Kind regards, Dianivette
Scott P.
Only ordered. Have no idea if it will work. My vet recommended this company.
Reply from YuMOVE USMay 16, 2023
Hi Scott, thanks for your review. This review request was sent to hear feedback on how your ordering process went. We will send another one regarding the product in 6 weeks once you have time to determine it's effects on your dog. Kind regards, Chelsea
Marie G.
It was confusing (to me) to only order one bottle instead of subscribing. We want to try it first then maybe subscribe.
Reply from YuMOVE USMay 9, 2023
Hi Marie, thanks for your review. You absolutely can buy one bottle instead of subscribing at first. Our subscription service is offered to give free shipping, a free loading dose for first time subscribers, and a 30% discount on every purchase. If you have any questions about these benefits feel free to give us a call at 844-901-2099 and we'll be happy to assist you! -Chelsea
K. J.
My rating is actually a 3.5. I only saw minimal improvement with my dog's movement after giving her the chews. I did do a video of her walking the 1st week after giving her the chews and then the 3rd week. I would also like to add that I have also taken into consideration my dogs age(7), weight (70lbs) and breed (pitt-canecorso mix).
Reply from YuMOVE USMay 3, 2023
Hi, and thank you for your review. We are sorry to hear that you believe you have not seen much improvement in your dog. For dogs that need extra joint support, we recommend our YuMOVE PLUS+ Extra Strength Chewable Tablets. For more information, please give us a call at (844)901-2099. Kind regards, Dianivette
