Excellent
Based on 2,847 reviews
YuMOVE US4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At YuMOVE, we're on a mission to improve the well-being and quality of life of pets across the world. We understand that your furry companions are cherished members of your family, and their health and happiness matter deeply to you—and to us.For this reason, YuMOVE is dedicated to creating high-quality, science-backed products designed to support joint health in dogs and cats. Our team of experts works tirelessly to develop innovative solutions that help pets maintain their mobility, vitality, and zest for life.You can reach our helpful Pet Care Consultants at 844-901-2099 (M-F 9-5 EST) for questions regarding your order or our products. We're always happy to help!
YuMOVE US (yumove.com) has 2,847 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 146 reviews with 3 stars · Clear filters
Jason
I was irritated to find using my Care Credit card wasn’t an option for purchase .
Reply from YuMOVE USFeb 2, 2023
Hi Jason, I'm sorry to hear that you're disappointed you couldn't use your Care Card. Since YuMOVE is not a medication we would not be able to accept that card as a form of payment. I do apologize for the inconvenience. Kind regards, Chelsea
Mark
I wanted to use PayPal, but it forced me to use a CC. I would much rather use PayPal in the future for my recurring order.
Reply from YuMOVE USJan 24, 2023
Hi Mark, thank you for your review. I am sorry to hear that you were unable to use Paypal. We do offer Google Pay as a payment method for subscriptions if that's something you would be interested in. A Customer Care Team member will reach out to you today in regard to this issue. Kind regards, Dianivette
Terri
I had trouble figuring out what I needed. Tablet vs chew - what’s the difference? Senior dog vs Adult dog - what’s your recommendation? The weights of the dogs was a little odd - my 10 lb and my 30 lb are the same and small? I wanted to buy the 300 unit bottles on subscription with the 40% off but the subscription set me up by dog with 60 plus a free starter kicker of 60 more for the 1st order. It required setting up for each dog. I have 4 but stopped with 2 because it would cost me double what I could get with 300. Hopefully results are as good as reported but the process to buy was stressful.
Reply from YuMOVE USJan 3, 2023
Hi Terri, thanks for your review and I'm sorry to hear that your ordering process was a little hectic. One of our helpful customer care agents will be reaching out later today to ensure that all of your questions have been answered and that you have selected the best products for your dogs! We look forward to speaking with you. -Chelsea
Marty
I just had a hard time ordering sale product I finally got it but it took the system a while for it to accept the sale code. I was going to order another item but when I had trouble I took that out of my cart. When I finally was able to get it, I was afraid to go back for the 2nd item because I didn't want to loose the 1st
Reply from YuMOVE USDec 5, 2022
Hi Marty, thank you for your review and I'm so sorry to hear that you had a hard time purchasing some of our sale items. Someone from our Customer Care team will be calling you shortly to discuss this issue and we look forward to helping to resolve this problem for you. Kind regards, Chelsea
William C.
I was unable to change the product from one product to another. Instead I ordered the product I wanted separately and skipped my next shipment of the product I had scheduled.
Reply from YuMOVE USNov 28, 2022
Hi William, thank you for your review. We're sorry to hear that you were unable to adjust your subscription how you wanted. Please reach out to our Customer Care team and we'll be happy to assist you in this matter. -Chelsea
Jill B.
I don’t think that the coupon worked and I got charged full price
Reply from YuMOVE USNov 25, 2022
Hi Jill, thank you for your review. Please give our helpful Customer Care team a call and we'll be happy to sort this out for you! -Chelsea
kathy
My dogs love the taste of the tablet. However, I do not see any improvement in the mobility or limping of my arthritic 14yr old. I started the YuMove senior tablets in September and it is now end of November. I tried 2xs per day for weeks but no noticeable improvement.
Reply from YuMOVE USNov 24, 2022
Hi Kathy, I am following up from your TrustPilot review to see if there is anything we can assist you with. At YuMOVE, we always want to ensure that our customers are happy. YuMOVE is a natural joint aid and we do have various levels depending on the severity of the joint issues. Please do let us know if we can assist you any further. -Chelsea
Debra A.
I think it’s helping but I’m not sure?
Reply from YuMOVE USNov 15, 2022
Hi Debra, thank you for your review. Please continue to give the YuMOVE consistently for 4-6 weeks before expecting to see results. Feel free to reach out to our Customer Care team if you have any questions regarding the loading dose or anything else! -Chelsea
