Excellent
Based on 1,226 reviews
Zappy Health4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At ZappyHealth.com, we're revolutionizing the journey to weight loss with a comprehensive, science-backed approach that caters to the unique needs of each individual. Our platform is designed to empower you with the tools, resources, and support necessary to achieve your weight loss goals in a healthy, sustainable way. From personalized nutrition plans and tailored workout routines to one-on-one coaching and community support, we offer a holistic solution to weight management.Understanding that weight loss is a deeply personal and often challenging journey, we emphasize a compassionate, motivational environment. Our team of certified nutritionists, fitness experts, and health coaches work closely with you to develop a plan that fits your lifestyle, preferences, and medical history. With ZappyHealth.com, you're not just adopting a diet or exercise regimen; you're embracing a healthier lifestyle.Our innovative platform leverages the latest in health technology, providing interactive tools and trackers to monitor your progress, nutritional guidance, and educational resources that demystify weight loss. Whether you're looking to shed a few pounds, embark on a significant weight loss journey, or simply adopt healthier habits, ZappyHealth.com is your partner every step of the way, offering a path to success that is as rewarding as it is effective. For more information, please visit our website
Zappy Health (zappyhealth.com) has 1,226 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
1,226 approved reviews, newest moderated first
Cindy
Communication and understanding
Reply from Zappy HealthJul 9, 2025
Thank you so much for your kind words about our communication and understanding—it truly means a lot to us, and your feedback helps us continue to improve and provide the best possible care.
Michele
STAY AWAY, this company is a rip off. They give you the run around to even speak with anyone
Terri M.
Impossible to speak to a live person or the licensed provider who supposedly is overseeing your care. You just go around and around in a loop with AI. The doses they provided did not result in appetite suppression and AI told me I couldn’t increase. This, even when I had no side effects history using the medication. It seems this is just another company which is capitalizing on the direct to consumer market place to pad their pockets while not delivering as promised. I should own one of these companies. I’ll be reviewing the other 1 star reviews now to see what other companies actual had live providers that listen to you, review your records and don’t just take you $700 and run.
Reply from Zappy HealthJun 19, 2025
Hi Terri, Thank you for taking the time to share your feedback — even when it’s difficult to read, we take messages like this very seriously. We understand your frustration, and we’re truly sorry to hear that your experience hasn’t lived up to the standard we aim for every single day. Let us start by clearing something up: while we use AI in limited ways to help speed up routine questions and support tasks (like tracking orders or answering common FAQs), your medical care is never left in the hands of AI. Every prescription, adjustment, and clinical decision is reviewed and made by a licensed medical provider who is part of our care team. If you’ve ever felt like you were caught in an automated loop, that’s a signal to us that we need to do better — and we will. We understand the desire to speak directly with a provider in a more traditional way — like through a phone or video call. Our current model doesn’t include live calls, but that does not mean your care is impersonal. In fact, our providers regularly message back and forth with patients, reviewing labs, symptoms, and progress to ensure safe and effective care. You can always reach out to request a provider’s input or to escalate a concern. That’s built into our system — not a hidden feature. As for dosing: we take a cautious and personalized approach to all medications, especially GLP-1s. Even if a patient doesn’t report side effects, our providers follow evidence-based protocols to adjust dosing based on a full picture of safety and effectiveness. Appetite suppression timelines can vary widely between individuals, and sometimes it takes a few weeks or small adjustments before the benefits really kick in. We wish results were instant for everyone, but what matters most to us is that they’re sustainable and safe. We’re also very transparent about our pricing and what you’re paying for: not just medication, but a full support system — including access to clinicians, nutrition guidance, a patient success team, and more. That said, if something isn’t working for you, we want to help. We know the weight loss and telehealth space can be crowded and, at times, confusing. There are a lot of companies out there, and skepticism is healthy. We believe medical care can be more affordable, more responsive, and still deeply human — even without waiting rooms or phone queues. You mentioned looking for a company where providers really listen. That’s the heart of what we’re building — and we’d love a chance to show you that we do listen, and we do care. Please consider replying to our support team or asking to speak directly with a clinician. We’ll prioritize your case and make sure your voice is heard. Thanks again for your honest feedback. If you give us the opportunity, we’d be grateful to earn back your trust. Warmly
Book of Love 1.
I changed my mind about the bad review. I was mad at the conflicting information I received from customer support assistants. And I should have done more research before I purchased. And I have 2 vials that I paid for and i don’t want to use because of the side effects. Zappy doesn’t make the compound, it’s not their fault I can’t tolerate it. I’m glad the company worked out the conflicting information internally.
Reply from Zappy HealthJun 16, 2025
Hi there, and thank you for sharing your experience. We're sorry to hear that your first month on semaglutide was uncomfortable — it's true that during the initial phase, many patients experience nausea, fatigue, and constipation as their bodies adjust. This is well-documented in clinical literature and typically improves with time, which is why our medical team monitors patients closely and offers guidance throughout. We do want to clarify a few important details for anyone reading: The pharmacies we partner with do not use semaglutide sodium salts. They compound semaglutide using the same active base ingredient found in branded formulations — without any unapproved salt derivatives. These facilities are among the most respected and compliant compounding pharmacies in the country, held to rigorous quality and sterility standards. We are not a pharmacy, and like all licensed providers, we cannot legally accept returns of prescription medications. This is a federal regulation designed to protect patient safety across the board — not a Zappy policy. It seems there may have been some confusion during your support exchanges, and we truly regret that. But we’ve reviewed the case internally, and can confidently say no misinformation was intended — just a miscommunication on pharmaceutical terminology, which we've since clarified internally. While we’re glad you've found a solution that works better for you, we do believe it’s important to base opinions on accurate information. We wish you continued success on your journey, and we thank you for the opportunity to provide clarity for future patients.
B B.
I wanted to cancel my order & was told that I could and that I would be refunded. I then started receiving text messages saying my order was being shipped! I reached out to customer service and was given various answers. My last message from customer service stated that if the order ships, they will not refund!! This was after telling them TWO days before to cancel. I would definitely not recommend
Reply from Zappy HealthJun 16, 2025
Hi there, and thank you for your feedback. We’re sorry to hear this experience felt confusing — that’s never our intention, and we take these situations seriously. To clarify for others reading: Orders for prescription medications move very quickly once approved by our medical team. In many cases, they’re sent to the pharmacy within hours — and from there, cannot be canceled, paused, or refunded. In this case, our team did receive your cancellation request. Unfortunately, by the time it was processed, your prescription had already been sent to the pharmacy and was in the shipping queue. While we aim to respond quickly, there are rare moments — especially outside business hours — when the timing doesn’t align perfectly. We’re making process improvements to avoid future confusion. We understand how frustrating this kind of timing issue can feel, especially when you’re expecting a different outcome.
K L.
Let’s face it — GLP-1 meds are expensive! So, while shopping around for lower prices, I stumbled upon Zappy. The price seemed too good to be true for the 6 month package. I did my research, and saw some unsettling reviews. I was very straightforward with customer service in regards to what I had read, and asked what they could do to ensure me these comments about poor customer service, bogus meds, etc weren’t true. I was given an immediate response, and placed my order. Man! I am so glad I did!!! I received my plan within just an hour or two after my order, no face to face/video doctor visit unless necessary, and I received meds for MONTHS to my doorstep in under 5 days. Been using them for 3 weeks so far, and can confidently say there is nothing bogus about this company! And customer service is ABOVE AND BEYOND!! Thank you, Maria for everything and so pleased to have chosen Zappy!
Reply from Zappy HealthJun 8, 2025
Thank you so much for your thoughtful review! We're delighted to hear that Maria and our customer service team could promptly address your concerns and make your Zappy experience smooth, affordable, and positive—your detailed feedback motivates us to keep improving and means the world to us.
Andrea
Zappy's knowingly sold fraudulent medication to customers. Once the public found out, the doctor appeared very apologetic and promised to issue refunds. He dragged the process out just long enough for some of us to believe he was going to make things right. But by the time all the details emerged—like how the medication was being made and stored next to urine samples—it was too late to file a chargeback. Stay away from this provider
Allie T.
Terrible customer service. Zappy’s chat feature is mostly run by bots, and when what appears to be a real human replies, they tell you they will forward your concern to the service department and you will hear back in 24-48 hrs. There are no phone numbers to call and speak to real human. They claim to offer intro rates with promo codes but then never follow through and do not reply to requests for invoices with exact monthly charges and plan details. Sketchy. **Update per Zappy’s response to my review- I did reach out regarding the promo code issue and was told there was nothing they could do. Customer service talks in circles and never provides clear resolutions.
Reply from Zappy HealthMay 15, 2025
We’re truly sorry to hear about your experience. This is absolutely not the level of service we strive to provide. While we currently operate online to ensure streamlined support, we do have real people (not bots!) behind every message, and we always want to make sure your questions are answered thoroughly. If you didn’t receive your promo rate or invoice, that’s something we’d like to fix right away. Please reach out to us directly with your order details, and we’ll prioritize your case. We appreciate your feedback—it helps us improve. Thank you for giving us the chance to make this right.
