ZendeskReviews of zendesk.com

No support available any more. No phone number, no chat, and no email support. Just a bot and maybe someone replies days or weeks later. Avoid this platform. Ironic considering they tout a "multi-channel" platform but they are so removed from what they are selling - they have no idea of what providing support actually means.

As premium clients, we had the opportunity to talk with the live chat agents. Now they have added a bot and it became impossible to communicate with them. Even if you tell the bot that you want to communicate with an agent and after a week the agent replies, your reply is again answered by a bot. Total nightmare.

“ ZENDESK “ Supporting any/all kind of business, including Businesses who Rip Off & Scam Citizens. ZENDESK Does Not Care Whom they are Providing Supports & Services be cause all ZENDESK cares for to make money. I purchased Falsifying Advertised Products & when I was going to Get Refunded I was Referred To ZENDESK, then I was getting the run around from ZENDESK. My Credit Card was Charged without my Authorization, When I contacted the business who charged me I was referred to ZENDESK & Of Course I GOT THE RUN AROUND BY ZENDESK. The Dishonest Business whom Charge you Cards without your Authorizations, Companies who Sell Falsifying Advertised Products Use ZENDESK To find a way to give people the Run Around So People will be Discouraged to go after their Refunds. Honestly with everything else we have to do in life, Do we have the Extra Time to Waste on Contacting & Calling Multiple places?? Otherwise Do We Really have the Time for These •••••••• ??? ZENDESK SHOULD STOP Offering & Providing Services-Supports to Companies & Businesses whom have many Unhappy Clients/Customers. Till This Happens We All Need To Get United & Stop Buying &Dealing with Companies Who use Zendesk for their Supports& Services. In order To put a Stop to these Scams. Thank you all to people who known me from My Honest, Truth Reviews That Are Only Based on Verified Facts. (AG)

It seems the running theme through this thread is Zendesk customer service leaves much to be desired. I can confirm this 100%.

Der letzte Assiverein, man kann Newsletter nicht abbestellen!

This is the worst company I’ve ever done business with. We signed up for a free trial as a perk for participating in a venture capital conference for startups. I couldn’t make their product do what we wanted and told sales rep to cancel our free trial. They’ve now billed me over $2500 for something we never used and NO ONE WILL TALK TO ME!!!!!

Absolute dog droppings. Do not use zendesk unless you want to go bald and gray early. Support sucks, really, really bad. Very expensive and terrible product.

No continuity in current customer service complaint. Each time you reply back, a new operator asks you once again all the same questions as before. Infuriating waste of a customer's time. It's almost as if Zendesk wish to wear customers down in a hope they abandon their complaint. Once again, I tried with Zendesk (not my choice but chosen by seller) regarding a defective product and refund, got nowhere and resorted to PayPal who managed to get my refund for me in a couple of hours. With Zendesk, 2 weeks and numerous emails to no avail. Sellers - think twice about using Zendesk, it's much better to truly connect to your customers. When something goes wrong, Zendesk drive the customer away for good whereas a good company making contact with the customer could rectify and maintain the customer.