ZendeskReviews of zendesk.com

Reply from ZendeskJan 5, 2026

Thank you for the good rating and your honest feedback about the overlap between our automation tools; we recognize that the choice between workflows, rules, and AI can currently feel unclear, and we are working to unify these into a more intuitive, guided experience. We are also prioritizing your request for expanded IMDB options and more robust change control features to ensure you have both the data depth and the versioning security you need. Our product team is actively using your comments to refine our roadmap, and we appreciate you helping us make the tool more streamlined and powerful for your specific use case.

Reply from ZendeskOct 3, 2025

Thanks for taking the time to share your positive experience, Julie! We’re thrilled to hear that the introduction of AI features and the move to annual billing have been beneficial for you. We are proud to hear about Lucas—we’ll be sure to recognize him for his excellent and responsive support. It means a lot to know our team is making a real difference.

Reply from ZendeskJul 15, 2025

Thanks so much for the kind words, Daniel! Our team is thrilled to hear that our support team has been helpful to you and your team. We're always here if you need anything—don’t hesitate to reach out! 😊

Reply from ZendeskMar 14, 2025

We appreciate your feedback, Jason! Our team will continue working hard to make your experience better. If you have any suggestions or specific features you'd like to see in the future, please feel free to share them with us.

Reply from ZendeskMar 14, 2025

Thank you for leaving us a review, Ty! We know how important it is to track tickets easily and efficiently. There are multiple ways to view tickets that you follow without searching through your profile. You may opt to create workflow or a view to track any ticket that you are CC’d or following. Here's a guide that may help: https://support.zendesk.com/hc/en-us/articles/4408823497626-How-can-I-view-tickets-I-follow If you need more help, please don't hesitate to reach out via our in-product widget: https://zdsk.co/zdhelp or email us at [email protected].