Bad
Based on 725 reviews
Zendesk1.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Zendesk is the next-generation AI-powered support solution with built-in ticketing, conversational messaging, live chat, and more designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk uses AI to helps businesses handle more interactions, increase customer satisfaction with personalized support, and decrease costs to free up time for agents.Zendesk serves over 130K global brands across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide. Learn more at www.zendesk.com.
Zendesk (zendesk.com) has 725 customer reviews on Folks Told, with an average rating of 1.6 out of 5.
Showing 67 reviews with 5 stars · Clear filters
Pablo T.
Zendesk is the tool every company needs. This is because it's not only a help for organizing the workflow, but it also implements and pushes your agents and your people in charge for mantaining good practices and a way of work that can improve the flow of information a quick solve of problems and issues related to customer attention.
Stephan M.
Zendesk allows you to receive transparency of the topics of all agents and will give you the empowerment of leveling their load. Time saving and automation are more a less another benefit using the support tool.
Douglas R.
I believe that it is easy to configure the platform, it is easy to open calls with Zendesk solutions time. The number of existing integrations;
Adélaïde S.
love it ! zendesk is the best tool for customer care
Roger M.
It's a reliable platform for offering customer support. The only feature I wish they had was a notification for when tickets were updated.
Roland
Zendesk enables and empowers my front line teams in a way no other tool has. They have integrations, reporting, and userflows designed to allow the feedback our teams hear to resonate throughout the company.
Abbachi I.
I'm using Zendesk since 10y and the tool is perfect! Super complete in case of development, best tool of support/ticketing that I can recommend, but also super useful for other teams, it's a polyvalent tool.
Ryan M.
Going through an RFP is never fun because in the end you will disappointing someone with your decision. In order to ensure you pick the right partner and tool there must be a high level of trust between the parties. Recently, we went through an RFP with Zendesk to continue our partnership and if not for the teamwork and transparency of Zendesk's Ashley H. and Ben J. the end result of a long term renewal may not have happened.
