ZendeskReviews of zendesk.com

Horrific customer support. Was interested in possibly replacing our current solution with this, but after a "meeting" with someone who didn't speak English and ASKED questions rather than GAVE answers I am 100% no longer interested in this solution. How did this organization get so big? Why is their on-boarding process such a nightmare? What a joke.

Weeks between replies led to our business contact channels being closed since Zendesk couldn't reply on time with basic, simple queries and kept giving us the wrong answer. Tried to follow a complaint procedure, received no reply at all weeks after sending email, absolutely terrible, no replies from almost unexistent service.

ZenDesk as a platform for companies to interface with customers is great, I don't really have any complaints there, and I use it literally every single day. Where I do have complaints, as do my co-workers and Team Leaders who have had questions, is with their support. The irony of a company who makes hundred of thousands of dollars on customer support, having some of the worst customer support, is not lost on me. They literally only have their live chat hours open for a short time, and the wait time to speak with someone is hours. One of my co-workers finally made it up the queue and the ZD person she was speaking with said, in the middle of a conversation mind you: "I have other things to do, I am going to move this to a ticket" and left, when she still had questions. She jumped back in the queue b/c she knew there would be no email help. If you want to reach out outside of their hours, the AnswerBot is the only think you will get. There isn't even an option to leave an email! It's so incredibly unprofessional, I don't care how many "help" articles there are.

I hate that unemployment uses Zendesk, I receive multiple emails from unemployment saying more info needed please see column below and absolutely nothing. The reply is always empty and it has caused numerous issues getting my benefits. You suck and I will Bad mouth you until you loose money like you did me.

I ordered a Pallet of Amazon returns. Nothing has appeared & Zendesk keep assuring me it has been delivered. They told me to get in touch with Post Office,they know nothing of the pallet. A total confidance trick. Have asked for my money to be returned ,thats about as likely as China winning ice hockey gold medal at the olympic games this summer.

Zendesk is Rentola, Be aware if these two,.., as far i know. I am sure these two has a more dodgy names, Be aware. Nothing happened to me, but shortly will happen to them. Stay tuned. Promise is promise, will be done,

Seit Mitte Mai E-Mail-Verkehr. Permanente Weigerung eine Rücksendeadresse des Verkäufers für das defekte Produkt mitzuteilen. Statt dessen wird man aufgefordert ein Video anzufertigen in dem das Problem dargestellt wird. Man hat das Gefühl mit einem Bot zu kommunizieren. Finger weg von jeder Firma, die ihre Kundenbetreuung an Zendesk auslagert!

Zendesk a simply awful customer experience! In responding to a recent dispute with Wish.com (another one to avoid) at first Zendesk seem helpful saying they will sort the issue then when they get to the point they can't, all you get are standard worded emails, then finally an email stating 'your account is blocked' due to 'company policy' and then they ignore every future communication asking for more detailed information on how to resolve. It's like saying 'our company policy is to steal your money without a proper reason'. You can't phone them to discuss and it leaves you extremely frustrated because you can't get a properly reasoned response, so you don't know where you stand. So my strong advice to any company considering hiring Zendesk for their customer service representation is don't, you will lose customers as a result. Zendesk is disreputable, so also beware of dealing with any companies who use them (especially Wish.com)