Bad
Based on 725 reviews
Zendesk1.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Zendesk is the next-generation AI-powered support solution with built-in ticketing, conversational messaging, live chat, and more designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk uses AI to helps businesses handle more interactions, increase customer satisfaction with personalized support, and decrease costs to free up time for agents.Zendesk serves over 130K global brands across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide. Learn more at www.zendesk.com.
Zendesk (zendesk.com) has 725 customer reviews on Folks Told, with an average rating of 1.6 out of 5.
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Reviewman
There is an example of high customer service (Amazon), then there is low customer service (Zendesk). Absolutely atrocious customer service, finger-pointing, immature, don't care at all -- nothing makes you want to run, run, and RUN the other direction!!
Wayne H.
Never sent us a renewal email, simply took over £230 again even though we told them we want to cancel our two accounts
Adam S.
Zendesk use dodgy tactics to stop me downgrading my monthly account to their new, more competitively priced, tier. I've been trying for months, frontline customer service acknowledge I should be able to but then pass the message into a black hole and it never gets actioned. But they keep billing my card.
Clay
I used ZenDesk for years at multiple companies and it was always fantastic. At my new company, I got us onto ZenDesk, only to find out that they've made the basic reporting functions an "upgrade" to the regular plans. They now want me to start paying 20% more just to be able to run basic reports on my own data - a feature that, for years, was included for free in the plan I already have. Next time I need a CRM I guess I'll finally give Kustomer a try.
NN
Zendesk tricked us into upgrading the plan, charged us but didn’t provide the service. Their customer service is non existent. They ignore our requests, don’t issue a refund and don’t downgrade the plan! We’ve been using their service and paying them for years but that’s how they treat their customers 😡
Sohaib K.
SCAM ALERT , scammed me for the money which I paid and never provided the services. I call'd them manytimes but there was no response from them. They transfered their customer service to India somewhere and we get pathetic customer service. They barely understand English
Seller
Every site where i need to interact with zendesk i cant recieve answers to simple questions or solve simple problems. They do not care what you wrote, what you wanted, everytime i recieve copypaste answer. Business owners stop using this terrible service, they will ruin your business... Please...
Michael
Vertretene Produke (vadder.store) deutlich mangelhaft (Passform, chem., Ausdünstungen). Vertrieb nicht erreichbar; Fa. weigert sich, die Ware zurückzunehmen.
