Bad
Based on 39 reviews
Zenithmovinggroup1.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Zenith Moving Group, we help you move forward with confidence. As an interstate moving broker, we connect customers with licensed, carefully vetted carriers for seamless long-distance moves of any size. From clear, accurate estimates to responsive customer support, we handle the details while our trusted partners provide full-service moving options, including packing and storage—always at a fair price.
Zenithmovinggroup (zenithmovinggroup.com) has 39 customer reviews on Folks Told, with an average rating of 1.6 out of 5.
39 approved reviews, newest moderated first
paul B.
Jay, the broker from Zenith Moving, gave me a reasonable price for moving from Va to La, but the movers, Express Movers, did not honor the contract. Due to the tight timeline, we could not take any late pickups. I don't blame Zenith but, for the 800+ broker fee, i expected better service. I had to cancel the contract, in writing, and go with a traditional moving van. Just a big waste of time and empty promises.
Lorika P.
Using Zenith Moving group has been THE WORST and MOST STRESSFUL part of the entire moving process. The sales guy Mike who gave me my initial quote and went through the contract with me did not explain anything about the process to me. When the movers arrived they had a long list of items they will not take. Now I am scrambling to find these items among my boxes and am forced to pay for a separate uhaul and transport these items myself. Voiding the entire purpose of getting movers!!!!! If I was made aware that these items are not allowed I would not have hired movers. Secondly, the initial quote was $1900. Once the movers arrived I learned ALL ITEMS must be boxed up. It makes sense, but once again Mike the sales guy never told me this. So we got charged a ridiculous amount for one large box to be packed. We also got charged for them to wrap our furniture in blankets. IF I KNEW I WOULD HAVE WRAPPED THEM MYSELF and avoided the fee. Our quote quickly turned into $2700. Next, AFTER our stuff was loaded the guy asked us if our property will be accessible to an 18 wheeler. Our property is not. Great, another additional fee. Now our new price is $3300. Almost double what we got quoted originally. Furthermore they never explained to us that the moving truck does not arrive on a set date but rather any day 10 business days after you said you wanted it delivered. If I knew that from the beginning I would have told the sales guy Mike that that does not fit my schedule since I will be out of town and not used movers. No one told me this until I called and asked where my stuff is. While dealing with this company I have felt misled and lied to. They grossly misrepresent the service they provide and go out of their way to create sneaky ways to add extra charges. It is a disgraceful way of doing business. Zenith Group I hope you see this review, if not on Yelp then on another platform because I will be posting it any and every place I can.
Marilyn R.
This company extremely professional. They returned all my telephone calls very quickly. They answered all my questions regarding my future move. They gave me the lowest quote of all the quotes I had received. When we are ready for our relocation I will definitely contact them. A few of my friends have used them and they spoke very highly of them
Andrew S.
Wonderful team! Always going above and beyond in making sure the service provided is professional and transparent.
Krit
We had the worst experience moving from this company, with moving offer from UT to KS for a very low cost. Than they send the subcontractor come over and rise the price for the moving cost from 4,500$ to way way up. we end up paying 10,500$. How could that happen?!? Well try it for yourself. I would stay away from small friendly companies like this and stick to the Professional. Last but not lest the subcontractor try to use the Squeeze technique Demanding escalating fees, under threat of leaving with property.
Reply from ZenithmovinggroupJun 8, 2026
Mr. Krit, First and foremost, we are truly sorry to hear that you were dissatisfied with your moving experience. We understand how stressful and overwhelming a long-distance move can be, and we sincerely apologize for the frustration and concern this situation caused you. After carefully reviewing your file, we would like to provide some additional context regarding the pricing changes you experienced. Your initial estimate was based on the inventory provided at the time of booking, which consisted of 10 items and 63 pieces. To help prevent unexpected costs, we conducted a Quality Assurance call several days before your move. During that call, the inventory was reviewed and updated to 12 items and 75 pieces. The purpose of this call is specifically to ensure the inventory is as accurate and up to date as possible prior to pickup, allowing us to provide the most accurate estimate available. Following pickup, the inventory documented by the moving crew reflected a total of 16 items and 93 pieces. According to the inventory records provided, there were approximately 18 additional pieces present at the residence that were not included in the inventory reviewed during the Quality Assurance process. These were not small miscellaneous items, but larger pieces that significantly impacted the overall volume and space required for transportation. We completely understand that any increase in cost can be upsetting, and we are genuinely sorry that the final charges were higher than you anticipated. However, the revised pricing was the result of the additional inventory transported rather than an arbitrary increase in cost. Our Quality Assurance process exists specifically to minimize these situations, and we apologize that the inventory ultimately differed from what had been reported to us prior to pickup. We also take concerns regarding interactions with moving crews very seriously. If you believe any member of the moving team acted unprofessionally, we encourage you to contact our customer service department directly so that we can review the matter further.
Kenneth M.
Doing great! Most helpful move.
Janice E.
Movers was so kind with professional moving team.
