Reply from ZereanJun 23, 2026
Hi Gina,
Thank you for taking the time to share your experience — we're sorry Flexa didn't bring the relief you were hoping for, and we understand how disappointing that is when you're dealing with ongoing hip pain.
We would like to clear up the point about our guarantee, as we believe there's been a genuine misunderstanding. Our money-back guarantee is a 30-day window, not 90 days. The 90-day figure refers only to how long our hormonal product, Balance, can take to show its full effect — it has never been our guarantee period, and it does not apply to Flexa. As with most supplement brands, returns are accepted on unopened, sealed bottles, and this was set out in writing when you asked us about our policy before purchasing.
That said, we don't want you to feel unheard. Our team has been in touch with you directly and is already arranging the return and refund of your two unopened bottles, and we'll see that through to completion.
If there's anything further we can do, please reach us at [email protected] and we'll help however we can.
Warm regards,
The Zerean Team