Average
Based on 187 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Zero Gravity was founded with one principle in mind; to develop and deliver the safest and most effective anti-aging facial products to consumers across the globe. Zero Gravity is proud to be a prolific leader in the aesthetic devices market.
Zero Gravity (zerogravityskin.com) has 187 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
187 approved reviews, newest moderated first
Alla
I purchased Perfectio x from Miclall callyssee tyron St Petersburg. After i researched more about this product I decided it isn't a good device for me, so I didn't open it. It isn't unpacked and it is still sealed. I can't return it, they refuse to take it back. It is a violation of The Consumer Protection Act and I have to use legal help to return this device and get a refund. They use Unfair trade practices to sell their product.
Teri B.
Customer service was great and warranty is great. Product is great, but you have to use it to see results!!! Very happy customer!
Reply from Zero GravityJun 11, 2026
Thank you for the feedback!
Bettina
The company responded promptly to a claim re a mechanical error on the device, and exchanged the devices instantly at no extra charges, as per the lifetime warranty guarantee.
Reply from Zero GravityJun 11, 2026
Thank you for the feedback!
Vivian A.
Love the products and the service … warranty really works! Thanks so much for the great service!
Reply from Zero GravityJun 11, 2026
Thank you for the feedback!
BR
I want to thank Customer Service for working with me to get my unit going on again. I love the unit when it was working absolutely love what it was doing for skin
Reply from Zero GravityJun 11, 2026
Thank you for the feedback!
Dianna C.
I was scammed by Krystal’s in the mall. FB add offering a $300 facial for $99. I went into the spa and the sales pitch. I see people have left reviews spending $1500, $2000 and whatever other amounts I haven’t read about. Well, I feel like an idiot…$5000 later! Why is there a broad range of prices???? This is complete B.S. As far as the device and what it’s supposed to do, I am not sure it is doing anything. But $5000!!!!!! Really?????? Totally criminal!! I’m pissed!! UPDATE! This Company is a complete FRAUD. RUN THE OTHER WAY IF THEY APPROACH YOU IN THE MALL OR IF YOU SEE ADS ON FB…DO NOT FALL FOR IT! And for the Record..THE PERFECTIO WAND IS A PIECE IF CRAP!!!! Does not do what they claim it does!!! CRAPPPPPPPPPPPPPPP!!! There should be a class action law suit brought against this F’n Company for all the people that have been scammed by them!!
Reply from Zero GravityJul 16, 2026
Dear Diane, We are genuinely sorry to hear about your experience and understand your frustration regarding the price you paid and the sales practices you described. Zero Gravity is the manufacturer of the Perfectio device and does not own or operate corporate retail locations in malls. Based on your review, your purchase was made from “Krystal’s,” an independently operated third-party retailer. Independent retailers establish their own pricing, promotions, refund policies, and sales practices; therefore, prices may vary between sellers. Zero Gravity did not conduct this transaction and does not control the retailer’s sales process. Concerns regarding the amount charged, representations made during the sale, or a requested refund must be addressed directly with the retailer. We also respectfully ask that feedback concerning Krystal’s sales practices be posted on the retailer’s Trustpilot profile so it is directed to the business responsible for the transaction. If you are experiencing a technical issue with your Perfectio device, please contact Zero Gravity Customer Service. We will be glad to review the issue and explain any manufacturer warranty assistance that may be available. Sincerely, Zero Gravity Customer Service Team
Lana K.
This company hides behind the excuse that they’re “just the manufacturer,” which is nothing more than evading responsibility. Their product, the Perfectio Plus, is marketed through high-pressure spa sales at outrageous prices, using exaggerated “FDA Class II medical device” claims and flashy packaging to mislead consumers. They benefit directly from these sales, so pretending they have no responsibility for how their products are pushed onto financially vulnerable people is unacceptable. Consumers deserve better — and regulatory bodies should be looking into how these devices are being marketed. I am in the process of filing a formal complaint against their sales partner, Kristals Spa, for deceptive and predatory sales practices — and Zero Gravity is part of that chain. Without their devices, Kristals wouldn’t be able to run this scheme. Zero Gravity may claim they’re “just the manufacturer,” but they knowingly supply their products to a company notorious for unethical sales tactics, making them complicit in the process.
Janice R.
I bought the Zero Gravity a few years ago. I’ve been somewhat happy with it. Until it stopped holding a charge. I contacted the company and got no results. I spent a lot of money on their product and I expected it to last lots longer than a few years. So why would I buy a replacement when it probably won’t last longer than a few years? After reading reviews this seems to be a common problem.
