Z GallerieReviews of zgallerie.com

My vase arrived broken today. No resolution

After purchasing over 5k in furniture, 2 days later, most items became 30% off and another 60% off. (For a savings of at &1500 just 2 days later). When calling Z gallerie for a price adjustment, the rep did not have authorization to do so. (Which is odd) why require a whole other department for this? During this initial call, the rep did not advise me all price adjustments will be refunded in a store credit. If that was the case, I would have cancelled my order right then and there and re-purchased it bc it had not shipped. Since Z gall required the rep to send a “message” to the other department - this process took 36 hours. Finally, they called me back to tell me it was approved however - in a form of a store credit. During the 36 hours of Z galleries delay - my item “shipped to their warehouse” which really was a tracking label only created at this time. But, now, they refuse to refund the items for me to re-buy w/ the discount bc they want to charge a 25% restocking fee. All of this could have been avoided had the customer service rep just set expectations. And more importantly, I could have cancelled the order at that time. Saved my 1500 bucks and repurchased everything. Essentially, their employee and process cost me 1500 bucks. When escalating the call , the supposed supervisor just repeated himself over and over. Store credit. Blah blah. Dan from California doesn’t listen. Z gallerie wouldn’t provide a number to reach someone that actually could assist. They don’t take phone calls per “Dan”. It seems z gallerie is only interested in taking my money one way or another. I guess this is why our local store closed. Clearly they are on the decline and this experience shed light on this. I’ve been buying furniture with them for over 15 years. This is / was the last time only bc of this experience!

I had an absolutely terrible experience with Z Gallerie. I ordered my product months ago, and after waiting SIX months, it finally arrived—far later than promised. The worst part, however, was their customer service. I honestly don't know why they even have a customer service department because all they do is provide empty answers and no resolutions. Every time I reached out, I got nowhere. At the end of the day, my only option was to dispute the charge with my bank. Once I did that, Z Gallerie suddenly found a way to ship my item. It's clear that their priority is not customer satisfaction, but rather avoiding issues until forced to act. Save yourself the frustration—skip the customer service, and go straight to your bank to dispute the charges if you ever find yourself in a similar situation. Z Gallerie has lost a customer for good.

I have purchased a lot of home decor from Z Gallerie. I recently discovered that a lot of the items gold, silver, and even the blue Prism candle holders that I absolutely love have Cancer and Reproductive harm warning labels on the bottom of them. In the store the price is listed on a tag near the item, so there is no need to look under for a price or anything else. It's deceptive! To have purchased so much and have to throw them out without a refund or an exchange is absurd! Failure to warn customers about the harmful materials they are bringing into their homes is horrible! I understand that they did as required by law, but to fail to post it visible lets me know that the profit supersedes the customer's well-being!

Julius E from online customer service is an absolute terror. So rude not helpful when I wanted to return my online throw within the policy window. He needed a clear explanation which I gave him. I told him the color was so much darker and this item didn’t look new at all. It appeared used. He proceeded to ask for a picture and give me a hard time. Then I sent the image. He then said he can’t help me and he needs another photo. Like Get a life you work for z gallery customer service Then a while later after my dispute Jason A fork the team lead says oh hi Shay remove the dispute and we’ll take back the throw like are you kidding me? After 8 emails back and forth for over a month kick rocks

I was a loyal customer for over 20 years and the store has turned into a complete and utter scam. I will NEVER order a thing from the Z gallerie ever again. We ordered a rug that showed up that looked nothing like it did online. We called the very next morning. I emailed pictures to customer service, all we want is our shipping labels to be sent to us so that we can return the item and get a refund, and it has been nothing but getting the runaround from them. From “escalations” to “investigations.” For three days now, I have not only called and emailed to put it in writing. What investigation do you need to do when you’re simply wanting to return a product the very next day and get your refund??? This company is a complete fraudulent scam. I will be disputing the charge.

I wish I could leave 0 star for this company. It takes them more than 6 months to ship any item and when it comes, the package always miss important parts. When you bring it to their store they refuse your return saying you have to do it online. But when you contact their customer service no one picks up the phone. When you email them they refuse to send you the missing part, replacing or refund the item. They’ll run out of business with this customer service. Don’t order anything on their online store if you don’t want to lose your money.

BEWARE!!! DO NOT ORDER FROM Z GALLERIE! You will never get the items you order and when you call to find out when they will be delivered, you will get the run around. When I placed my order, all of the items were in stock and ready to ship. This is part of their scam. I'm still waiting for a refund four months to the date. Calls are outsourced to the Philippines and they just repeat the same thing over and over every time you call.