Great
Based on 747 reviews
Z Grills4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Z GRILLS is the industry leader and originator of the wood pellet grill! We have been producing grills for more than 30 years. Our products are rated as "2019 best grills" on Forbes' official website! We provide a world-class culinary experience in our customers through our innovative 8-1 grill, providing the ability to grill, smoke, bake, roast, braise & BBQ!
Z Grills (zgrills.com) has 747 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
747 approved reviews, newest moderated first
Jason B.
Customer service has always been great. I had an error code and the temperature sensor needed replaced, but I was over my warranty period. Zgrills sent a free complimentary sensor still. Great grills great customer service
Justin L.
Great customer service. I had an issue since purchasing my grill, the power button would not work unless you pushed it several times. Z grill's took care of my request within 48 hours and shipped out a new control panel which was easy to change out. The grill performs perfectly and the overall experience has been great!
Allison B.
We had a grill arrive with a damaged piece. I sent an email and within a week, I had a replacement piece arrive to my house. Customer service was perfect! Highly recommend this company.
Heidi
We purchased a ZGrill about 4 years back. We loved the version we had. It never let us down. We do grilling and smoking year round in Nebraska. It would always start up, get to temp and stay at temp! In June we suffered a big loss. Our ZGrill was blown off of the patio, into the yard and demolished by a 16" diameter branch from the 150 year old Cottonwood tree. We were so sad. So, after researching and checking pricing, we landed right back on a ZGrill. We upgraded a little bit and we lucked out and we're able to take advantage of the 5 year upgrade option. Our ZGrill arrived in 4 days. We put it all together, did some new grill maintenence and made a brisket that weekend. Our grease tray warped, so the grease didn't quite make it to the drip bucket. So, I reached out to ZGrills. The customer service is TOP NOTCH. I sent one email, received a response right away, and corrected the problem immediately. I cant say enough about the customer service, the product, and how proudly this company stands behind their product.
Josh H.
Ran into a bit of an issue with the GFI and controller fuse. Customer service responded to my inquiry very promptly and is sending the parts I need to fix the issue. I believe it's a 3 year warranty which I also think is very solid these days.
Nathan
I am pleasantly surprised with zgrills. I bought one of their smokers not knowing what to expect because it's a new company. Smoker worked great and then I had one of the wires get eaten through and I thought oh no, here we go. I contacted ze girls and they helped me out determining which wire need to be replaced and provided me with the wire and instructions for replacement. Popped it in and had the for running in 15 minutes. It's a breath of fresh air to have this type of customer service. They even help me throughout the weekend and I didn't have to wait for regular business hours.
Grant J.
Sent email to explain that my grill was giving me an error message (HEr). Emily knew the exact suggestion to fix it and responded quickly. Great service, thank you. It helps that the worst case scenario would have been to cash in my next grill early - lifetime member!
Donna
I bought a Z Grill for my first pellet grill. It was inexpensive but built well. It's been easy to use and maintain, so when I wanted to upgrade, I decided to buy another Z Grill. When my new grill came it was missing some parts, I called the retailer, but they were no help. I decided to contact Z Grills directly. They promptly found the right parts and shipped them out to me.
